Director, Operational Risk Management

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The Director, Operational Risk Management of Global Wealth and Asset Management Canada, will be responsible for assisting the Operational Risk Officer of North America Global Retirement & Manulife Wealth with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within the Canadian Segment of the Global Wealth and Asset Management business. The ideal candidate will have expertise in the asset management industry across various asset classes relevant to Retirement and Wealth Management, which may include fixed income, equities, real estate, private debt, mortgages, and derivatives, with knowledge of various vehicle types such as separate accounts, mutual funds and ETFs. In addition, the candidate will have significant experience in the design, implementation and/or execution of the Operational Risk Management framework for a large financial institution. Position Responsibilities: Conduct Oversight of Risk and Control Self-Assessments: documentation of key risks and controls and development of action plans to remediation of control gaps, as needed Contribute to the development of Key Risk Indicators to track identified risks and complete oversight of the results Collect, review and reconcile internal and external risk incidents/ loss events, ensuring they are addressed in a timely, including root cause analysis Contribute to the design and execution of scenario analysis for key risks Identify emerging risks to strengthen risk oversight Responsible for assisting the Operational Risk Officer of North America Global Retirement & Manulife Wealth with their mandate to design, implement and execute an effective risk governance and management program, and with overseeing operational risk mitigation activities, within the Canadian Segment of the Global Wealth and Asset Management business. Support change management; for new products, business initiatives and strategies and assess impact on the division's risk profile. Develop close partnerships and provide value-added collaboration with business and functional leaders to ensure that key risks are properly identified, managed and mitigated. Support the development and maintenance of Global Wealth & Asset Management-level Risk Appetite Statements and associated metrics. Contribute to developing a strong risk culture and work with the business to reinforce accountability and transparency across the organization. Provide support for risk aggregation and reporting. Required Qualifications: A seasoned risk professional with a minimum 8 years of risk management, finance and/or audit experience. Strong working knowledge of the retirement, wealth and asset management industry and familiar with the current regulatory environment and the risks facing Financial Institutions'. Proven expertise and knowledge of ORM concepts and practices (Risk and Control Self Assessments, Risk Indicators, risk events, scenario analysis). A strong moral compass and a commitment to high ethical standards. Strong collaboration and partnering skills and proven ability to develop effective working relationships with business and functional partners to influence decisions. Strong program and project management skills and ability to independently manage multiple, conflicting priorities and deliver a quality result within tight deadlines. A highly motivated and results-oriented individual with an established track record in building effective programs and transforming strategy into action. Highly developed business acumen with ability to synthesize complex information from various sources, identifying key points and issues. Solid analytical and creative problem-solving skills and the ability to motivate others to implement new solutions. Excellent verbal and written communication skills, including ability to articulate complex technical issues. Bilingualism (English and French) is a strong asset. If the successful candidate is in Québec, proficiency in both languages will be required to support clients from various provinces outside of Quebec. When you join our team: We'll empower you to learn and grow the career you want. We'll recognize and support you in a flexible environment where well-being and inclusion are more than just words. As part of our global team, we'll support you in shaping the future you want to see. #LI-Hybrid The role being advertised is an existing vacancy. About Manulife and John Hancock Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html . Manulife is an Equal Opportunity Employer At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strengt

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