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Knowledge Base Administrator

External
Msxinternational logoMsxinternational · Sant Just Desvern, Spain
Full-timeOn-site1mo ago
ConfluenceNotion
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Responsibilities

  • Create, organize and maintain the centralized knowledge repository complementing and strengthening customer team
  • Bridge information flow between customer, CRC agents, and trainers
  • Ensure complex procedures and service updates are accessible and easy to understand for agents
  • Provide feedback from operations back to customer
  • Main Duties & Tasks
  • Develop and maintain structured knowledge base articles and SOPs
  • Conduct regular content audits to ensure accuracy and relevance
  • Support translation and communication across markets
  • Collaborate with Quality/Training to align KB with training programs
  • Recommend content restructuring based on operational feedback
  • Monitor KB usage running deeper analysis in case of deviation
  • Act as admin and communitaion bridge between customer, Operations and Quality teams
  • Experience creating and managing knowledge base content (SOPs, guidelines, articles)
  • Strong written and verbal communication skills with the ability to simplify complex information
  • Experience working with knowledge management tools (e.g. Zendesk, Confluence, Notion)
  • Ability to organize and structure information clearly and efficiently
  • Strong attention to detail and quality control mindset
  • Experience collaborating with cross-functional teams
  • Analytical mindset with ability to monitor content usage and identify improvement areas
  • Fluent in English (C1)

Benefits

Permanent full-time contract (40 hours/week)Salary: €28,000 gross per yearHybrid work: up to 50% after training23 vacation days + 3 extra company days (26 total)MSX Bazaar employee discounts portalFlexible Compensation Plan (healthcare, transport, meal card, training)Multicultural work environmentTraining and development opportunitiesModern office in Carrer de la Constitució 1, Sant Just Desvern.MSX is an equal opportunities employer and encourages applications from all qualified candidates regardless of age, disability, gender, sexual orientation or background.#LI-HybridHealth insurancePaid time offFlexible scheduleParental leave

Additional Information

Mission The Knowledge Base Administrator is a dedicated specialist embedded within the CRC operation, designed to complement and strengthen customer team - not to replace or overlap. This role acts as the connective tissue between the client, CRC agents, and trainers, ensuring that the right information reaches the right people at the right time both from agents to customer and from customer to agents. Rather than replace customer team, this position will be a bridge with the operations, supporting on admin task, communication, translations and providing feedback to customer team.

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