Customer Service Representative

Responsibilities

• Be the voice of A Plus -support customers by phone, email, and chat, creating exceptional service experiences that make a lasting impression.
• Deliver top-notch service with empathy, professionalism, and a positive attitude.
• Handle a high volume of calls with confidence and efficiency.
• Communicate across multiple channels to resolve issues and provide timely updates.
• Research solutions and respond to customer needs with helpful, accurate information.
• Keep detailed and organized records of customer interactions.
• Spot opportunities to recommend services that add value for our customers.
• Work closely with technicians and office staff to ensure a smooth service process.
• Learn our products and services so you can be the go-to resource for customers.

Requirements

• 1+ year in a customer service role ( home services or tech industry experience is a plus )
• Excellent communication and active listening skills
• Highly organized with strong time management and multitasking abilities
• Friendly, adaptable, and calm under pressure
• Familiarity with ServiceTitan is a bonus (but we'll train the right person!)
• A team player who's excited about growth and contributing to success
• High school diploma or equivalent
• Why You'll Love It Here:
• Supportive, team-first culture where your efforts are valued
• Clear opportunities for advancement-we love to promote from within
• Respect, recognition, and rewards for hard work and dedication
• Hands-on training and mentorship to help you succeed
• The chance to grow your career with a respected and expanding local company

Benefits

Additional Information

🚪 Join A Plus - Where Every Call Opens the Door to a Great Career! 🚪 Customer Service Representative | West Valley City, UT Hourly Position | $19-23/hour Do You Thrive on Helping Others, Solving Problems, and Being Part of a Winning Team? Let's talk-your future starts here! At A Plus , we're more than just a home services company-we're a tight-knit team with big goals and even bigger opportunities. If you're someone who loves working with people, enjoys problem-solving, and thrives in a collaborative environment, we want to hear from you. We're looking for a Customer Service Representative who is friendly, proactive, and driven to join our growing West Valley City team. This isn't just another job-it's a meaningful career opportunity where your voice matters, your efforts are appreciated, and your growth is encouraged. Important: If you would like to be considered for this position, in addition to submitting your application, please take the time to submit the short pre-recorded interview linked below. Copy and past the link to get started. https://myint.video/awS_oXRtfB

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