Claims Account Relationship Manager - CARM (EMEA)

About the role

American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of property casualty insurance, life insurance, retirement solutions, and other financial services to customers in more than 80 countries and jurisdictions. These diverse offerings include products and services that help businesses and individuals protect their assets, manage risks and provide for retirement security. Make your mark in Claims Our Claims teams are the proven problem solvers of choice for clients, delivering consistent technical excellence and showcasing our service differentiation to create an unparalleled global claims handling experience. Through a robust stakeholder feedback loop and supported by consistent processes and leadership, we take pride in delivering responsive, fair and professional service with empathy and efficiency. EMEA - CLAIMS ACCOUNT RELATIONSHIP MANAGER (CARM) How you will create an impact To service the needs of AIG's most strategic major clients and their broker partners with regards to claims issues. Help to ensure that AIG is seen as the most valued insurer in the major client space. To manage the claims relationship of a number of assigned major accounts, across the EMEA region. The CARM will support the client in navigating the AIG claims organisation and acting as their advocate within Claims. Actively support acquisition of new business, working in conjunction with Client and Broker Engagement and Regional Product leads. Work with Claims Multinational claims team on the design and implementation of Multinational claims services.

Responsibilities

• Deliver claims capabilities and services to all assigned clients to assist in the retention of existing business.
• Support the Claims functions value proposition work, establishing our 'Right to Win' and work with Client Directors on new and cross sell opportunities to designated clients and development clients owning and co-ordinating the claims aspect of this process.
• Maintain a close relationship with the EMEA region claims function, representing claims in external client / broker meetings and feeding back client and broker needs, changes and requirements.
• Work with and support the EMEA region claims function to develop best practice and identify process improvement opportunities.
• Work closely with the claims functions to build a pipeline of claims successes and service metrics that can be provided to other business units in marketing, including identification and submission of appropriate case for potential insurance/service related awards
• Manage expectations and monitor customer's satisfaction identifying trends and providing feedback to the Claims Management team and Client Engagement team.
• Facilitate resolution of claims issues across all lines of business in a timely manner.
• Creating and distributing claims bulletins/protocols across relevant countries and claims teams for designated clients.
• Communicate both internally and externally significant claim trends, initiatives, organisation and structural changes and industry, regulatory and legal developments.
• Assist in the development and execution of claims education and information events tailored to clients and internal business partners.
• Maintain Salesforce for accounts within designated portfolio.
• Manage designated projects
• Claims reviews - co-ordinated/hosted by the CARM.
• Data - facilitate/co-ordinate introduction of Intellirisk to clients/brokers. Contact point for client/broker data queries.
• What you'll need to succeed - Job Requirements
• Broad experience in Claims departaments
• Multiple language capabilities (Fluent in English is a MUST)
• Ability to develop and maintain relationship across all levels of the organisation and influence key decision making
• Leverage customer and market insight and build the right value proposition and customer experience through NPS, CAB and other research and competitive analysis
• Negotiating skills to conclude problematic claims issues presented by clients and brokers
• Travel around the EMEA region as required
• Presentation and communication skills to promote the claims service to multiple audiences
• Ready to accelerate your career? We would love to hear from you.
• We are an Equal Opportunity Employer
• It has been and will continue to be the policy of American International Group, Inc., its subsidiaries and affiliates to be an Equal Opportunity Employer. We provide equal opportunity to all qualified individua

Additional Information

Join us as EMEA - Claims Account Relationship Manager (CARM) to grow your experience in managing claims.

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at AIG? Share your experience