Swedish Speaking Technical Support Advisor

About the role

Patrique Mercier Recruitment FR is a prominent recruitment agency recognized for connecting talented professionals with leading organizations. We are pleased to offer an exciting opportunity for a Swedish Speaking Technical Support Advisor to join our exceptional customer service team. This role is ideal for individuals who have a solid technical background and a passion for delivering outstanding support to Swedish-speaking clients. Responsibilities Provide high-quality technical support to Swedish-speaking customers through phone, email, and chat channels. Diagnose and resolve technical issues to ensure a great customer experience. Guide customers on product usage and best practices. Maintain accurate records of customer interactions and resolutions in our CRM system. Collaborate with product and engineering teams to escalate and resolve complex issues. Ensure customer satisfaction through follow-ups and issue resolution. Stay updated on product developments and industry trends to enhance support services. Fluency in Swedish and English, both written and spoken. Prior experience in technical support or a customer service role is highly desirable. Strong technical aptitude and troubleshooting skills. Exceptional attention to detail and critical thinking abilities. Strong verbal and written communication skills with a focus on the customer experience. Experience with CRM systems and remote support tools is advantageous. Ability to work effectively both independently and within a team environment. Competitive Monthly Salary Monthly Performance Bonus Fully Paid Training Fully Paid Relocation Package ( Flight, Airport Transfer And Hotel ) Health Insurance Private Health Insurance 2 Extra Salaries Per Year And Much More...

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