Key Holder - Birmimgham Bullring
External
Michael Kors (capri) · Birmingham, UKPart-timeOn-site2d ago
ComplianceLeadership
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Responsibilities
- People
- Inspire, coach, and support the store team while partnering with the host store to build a culture of accountability and performance.
- Assist the management team in onboarding and developing team members, ensuring everyone feels welcomed and supported.
- Sales and Service
- Guide the team to prioritize inclusive, high-quality customer experiences that builds loyalty and repeat business in store and through virtual Shopping.
- Ensure MK Ambassadors maintain client communication using all available clientelling apps and tools.
- Proactively manage client database to increase sales.
- Set and communicate clear sales goals and KPIs, ensuring all team members understand how they contribute to success..
- Operations
- Promote a proactive approach to loss prevention, collaborating with store leadership to address concerns early.
- Use company communication platforms effectively and follow through on relevant updates and actions.
- You'll Need to Have:
- Proven experience in retail, ideally within a fast-paced and customer-focused environment
- Ability to lead and collaborate with empathy, clarity, and respect for diverse working styles
- Comfort with technology and a willingness to use digital tools to enhance customer experience
- Resilience and adaptability in a dynamic retail setting
- Strong organizational and interpersonal skills, with attention to detail
- Familiarity with retail KPIs and Microsoft Office
- Proficiency in English (spoken and written)
Requirements
- You're a collaborative and results-driven professional who thrives in a dynamic retail environment.
Benefits
Cross-Brand Discounts & Private Employee Sales - Enjoy exclusive savings across all Capri brands.Vacation Allowance - Recharge with paid time off throughout the year.Internal Mobility Across Capri Brands - Explore new career paths within the broader Capri network.Employee Assistance Program - Confidential support for mental, emotional, and financial wellbeing-At Capri Holdings Limited, we are committed to providing a fair and accessible recruitment process. If you require a reasonable accommodation for the interview or application process, please contact our Talent Acquisition team at CapriTalentAcquisition@CapriHoldings.com.Compensation Range:0.00 - 0.00 GBPPaid time off
Additional Information
Michael Kors is always interested in hearing from talented, globally-minded individuals with a passion for fashion. If you enjoy working in a creative, fast-paced environment, then we would love to hear from you! - "I feel really lucky to be surrounded by such a great team. I'm not only grateful that they've helped me achieve my goals, but also that I can give them a place where they can achieve theirs." - Michael Kors -
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