Learning Management System (LMS) Administrator

Responsibilities

• Demonstrates a collaborative, mission-driven approach and contributes to a culture of trust, accountability, and continuous learning
• Administer and maintain Workday Learn, including system configuration, user management, troubleshooting, and vendor coordination.
• Support LMS implementation and ongoing enhancements, including testing, data validation, and continuous system improvement .
• Develop and analyze LMS reports to track training completion, usage, and effectiveness; identify insights and recommend improvements.
• Design and develop engaging eLearning using adult learning principles and modern authoring tools.
• Partner cross-functionally to support training needs, provide end-user support, and deliver training on LMS functionality .
• Drive LMS adoption through communication, training, and user engagement strategies; identify opportunities to enhance the learning experience.
• Perform other duties as assigned to support the overall objectives of the L&D department.

Requirements

• Bachelor's degree or equivalent experience in instructional design, education, technology, or related field
• 3+ years of hands-on LMS administration experience (Workday Learn preferred)
• Experience supporting LMS implementation and system configuration
• Ability to build and analyze reports and translate data into actionable insights
• Experience designing eLearning using instructional design methodologies and tools (e.g., Articulate, SCORM, xAPI)
• Experience driving change management and system adoption strategies
• Multimedia development skills (video, animation, interactive learning)
• Familiarity with HRIS ecosystems and system integrations
• Strong technical, organizational, and stakeholder management skills
• Strong working knowledge of Microsoft 365 Suite of products.
• Preferred Qualifications ( Ni ce to have ) :
• Advanced experience with Workday Learn (e.g., learning pathways, automation, system optimization)
• P hysical Requirements:
• Prolonged periods of sitting and working on a computer, including frequent use of keyboards, mice, and video conferencing tools
• Ability to travel up to 5%
• Applicants for employment in the U.S. must have valid work authorization that does not now and/or will not in the future require sponsorship of a visa for employment authorization in the U.S. by Best Friends Animal Society.

Benefits

Additional Information

Position: LMS (Learning Management System) Administrator Reports to: Senior Manager, Learning and Development Location: Remote Hiring Range : This position's hiring range is anticipated to be $65,000 - $80,000 depending on experience, plus great benefits! Position Summary : The LMS (Learning Management System) Administrator lead s the implementation, administration, and continuous improvement of Workday Learn as the organization's enterprise learning platform. In close partnership with IT and program leaders, this role supports the design, organization, and delivery of learning content aligned to organizational priorities and workforce needs. This role also translates LMS data into clear, actionable insights-tracking engagement, completion, and learning trends to inform decision-making and strengthen staff development, leadership consistency, and operational effectiveness. Culture Statement and Responsibility: We believe in treating everyone with kindness and compassion, building trust through authenticity and following through on commitments. We prioritize well-being alongside our mission, fostering strong relationships through open communication and transparent feedback. Diversity and inclusion are integral to our culture, enriching team dynamics by valuing diverse perspectives. Each team member is responsible for creating an inclusive environment where all voices are respected and contributing to a workplace that embodies our shared values and commitment to progress. By consistently aligning our actions with our Guiding Principles, we strengthen our culture and ensure that our values are lived every day.

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