IT Support Technician

About the role

We are seeking a motivated and adaptable IT Support Technician to join a growing team supporting a specialist customer environment. This is a hands-on role providing on-site technical support across multiple locations, offering excellent exposure and career development. CDW is a Fortune 500 technology solutions provider that helps businesses, government, education, and healthcare organizations achieve what's possible through technology. What makes CDW different isn't just what we do-it's how we do it. At CDW we act as one-building trust, speaking candidly, and working together to achieve more. We play to win-focusing on what matters most and delivering for our customers. And we think forward-staying curious, moving fast, and continuously learning. We believe meaningful work happens when people feel supported, heard, and empowered to contribute. That's why we think of ourselves as coworkers, not just employees-working together to solve complex challenges and deliver real impact for our customers and communities. As a full‑stack, full‑lifecycle technology partner, CDW brings deep expertise, strong relationships, and broad industry knowledge to help turn ideas into outcomes. When you join CDW, you become part of a collaborative environment where your work matters, your growth is supported, and your contributions help shape what's next. Together, we deliver the full promise of what technology can do. Together, we Make Amaz

Responsibilities

• Provide on-site IT support across customer sites (4-5 days per week)
• Travel to additional locations to support projects and provide team cover
• Support Windows 11 environments, including troubleshooting and log analysis
• Deliver software and basic hardware support (break/fix, fault resolution)
• Support core server infrastructure, including:
• Active Directory (user management - joiners, leavers, movers)
• DHCP, DNS, and VAMT
• Perform data management tasks (including tape library archiving)
• Carry out BAU operational activities:
• Antivirus and network monitoring
• Storage and capacity management
• Hardware health checks
• Assist with office moves, hardware installations, and basic server maintenance
• Maintain accurate records and update ticketing systems
• Follow SOPs and contribute to technical documentation

Requirements

• Basic to intermediate IT knowledge with a strong willingness to learn
• Experience in IT support, service desk, or field engineering (desirable)
• Understanding of:
• Windows OS and Windows Server
• Networking fundamentals
• Strong communication skills
• Ability to work independently and collaboratively
• Good organisational and prioritisation skills
• Experience with hardware troubleshooting and break/fix
• Eligible for Security Clearance (SC/NPPV)
• Full UK driving licence
• Willingness to travel between sites
• Ideally based within 45 minutes of Bristol
• Flexible, proactive, and eager to learn
• What's on Offer
• Full training and development
• Exposure to enterprise IT environments
• Supportive team and career progression opportunities
• CDW is committed to being an AI-fluent organization

Benefits

Additional Information

At CDW, we make it happen, together. Trust, connection, and commitment are at the heart of how we work together to deliver for our customers. It's why we're coworkers, not just employees. Coworkers who genuinely believe in supporting our customers and one another. We collectively forge our path forward with a level of commitment that speaks to who we are and where we're headed. We're proud to share our story and Make Amazing Happen at CDW. IT Support Technician - Bristol / Worcester Location: Bristol (2-3 days per week) with travel to Worcester and other sites Type: Fixed Term Contract Car Allowance Provided Employment is conditional upon successfully obtaining and maintaining required security clearances

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