Director

Responsibilities

• Oversee the day-to-day operations of the salon to ensure smooth and efficient service delivery.
• Manage appointment scheduling, staff rostering, and workflow to maximize productivity.
• Maintain a clean, professional, and welcoming salon environment.
• Ensure compliance with company policies, hygiene, health, and safety standards.
• Monitor employee performance and provide coaching to maintain high service standards.
• Conduct staff scheduling, attendance management, and performance evaluations.
• Deliver an exceptional customer experience by ensuring high-quality service.
• Build strong relationships with clients to encourage repeat business and customer loyalty.
• Handle customer feedback and resolve complaints professionally and promptly.
• Manage inventory levels and coordinate procurement with suppliers.
• Monitor salon expenses and ensure cost-effective operations.
• Prepare operational and sales reports for management review.
• Maintain accurate records of inventory, sales, and staff performance.

Requirements

• Minimum 4 years of experience in salon management or a similar managerial role within the beauty industry.
• Strong leadership and people management skills.
• Excellent customer service and communication abilities.
• Experience in staff recruitment, training, and performance management.
• Proven ability to drive sales and implement promotional strategies.
• Good knowledge of salon operations, inventory management, and budgeting.
• Strong organizational and problem-solving skills.
• Proficient in Microsoft Office and salon booking/POS systems is an advantage.
• WOLA Recruitment Pte Ltd
• EA License No: 23C1703
• EA Personnel: Thea Cheah
• EA Personnel Reg No: R23118878

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