Technical Success Manager

Responsibilities

• Manage a portfolio of mid-tier accounts, accelerating product usage through strategic AI adoption.
• Perform technical reviews to identify potential issues and ensure adherence to OutSystems development best practices.
• Design technical adoption plans to ensure sustained growth and technical proficiency in development best practices and Agentic systems.
• Guide customer development teams through the transition from standard applications to Agentic Workflows, leveraging OutSystems Mentor and Agent Workbench to drive significant business impact.
• Serve as a customer advocate internally, interfacing with Product Management and Global Support to resolve challenges.
• Requirements & Qualifications
• Soft Skills : Good written and verbal communication; ability to establish trust and supportive relationships; problem-solving and analytical skills; capable of understanding complex client requirements and business outcomes.
• Technical Skills : 3+ years in developing Web/Mobile projects using SDLC best practices; understanding of AI prompt engineering, LLM integration, and agentic systems.
• Education : Bachelor's degree in a technical field; recognized industry certifications in AI or OutSystems certifications are a plus.
• Experience : competency in architecture principles, governance best practices, security concepts and infrastructure performance/troubleshooting;
• More about OutSystems
• Our customers are some of the world's most recognizable brands across diverse industries- such as Toyota, Heineken, Bosch, KeyBank, and UCLA-who trust OutSystems to deliver ROI and transformational impact.
• Working at OutSystems
• Our culture is built on our core values of Trust, Customer Success, Innovation, and Alignment. We operate as one global OutSystems team, taking ownership to pursue our vision of being the AI platform enterprise leaders trust to build, secure, and evolve their most critical applications and systems.
• What do we have to offer you?
• A company at the vanguard of the agentic revolution, where we don't just react to AI innovation-we architect it. Joining OutSystems means stepping onto a high-growth rocket ship that combines the fearless agility of a startup with the sophisticated, global foundation of an enterprise powerhouse.
• Real gr

Benefits

Additional Information

There are NO limits to your career: come shape the future and be part of a truly unique global culture at OutSystems! As a Technical Success Manager , you will manage high-value accounts, ensuring the successful adoption of our AI Development Platform. Your goal is to help clients build high-performance, agent-centric applications that significantly reduce cognitive load for end-users. In this role, you are expected to cultivate strong client relationships and collaborate with cross-functional teams to deliver measurable technical and business outcomes powered by AI.

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