Medical Secretary

Responsibilities

• Deliver exceptional customer service with professionalism and attention to detail
• Manage the front desk operations including patient check-ins and payment processing
• Answer and direct phone calls with professional telephone etiquette
• Manage referrals and book appointments
• Maintain accurate and confidential patient records
• Prepare clinician schedules and coordinate daily communications (emails, faxes, messages)
• Liaise with internal departments and external healthcare providers
• Identify opportunities to streamline workflow and improve clinic efficiency
• Provide general reception and administrative support as required
• Contribute to a positive and inclusive team culture.
• To be successful in this role, desirably you will have:
• Previous experience in medical reception or administration (mental health or specialist setting highly regarded)
• Excellent time management and multitasking abilities
• Intermediate computer literacy and a willingness to learn new systems (Genie experience desirable, training provided)
• Knowledge of Medicare and billing processes.
• A confident, calm phone manner and strong interpersonal skills.
• A proactive mindset with a commitment to continuous improvement
• Fluent in Mandarin (Highly desirable but not essential)
• Position Description Inherent Requirements
• About Continuing Care and Support Services
• At Epworth, it's a community.
• It's the sense of belonging and being part of an organisation and a team that works to make sure that every patient matters. In addition to this, you will have access to:
• Epworth's enhanced Not for Profit status (and not available in the public sector) provides the opportunity for employees to salary package up to $15,900 pre-tax annually, leading to greater take home pay
• The largest educational scholarship program of its kind in Australia
• Reduced cost of health services for you and your family at Epworth
• Ready to make a difference?
• Sound interesting? To apply, click the I'm Interested button to attach your CV and cover letter (as a single file).
• For more information, refer to the attached position description or contact talent@epworth.org.au
• It is a condition of employment with Epworth HealthCare, subject to reasonable exemptions, that you have had an annual Influenza vaccination, where this is required under Epworth policy.
• As a child safe organisation, all successful applicants are required to satisfactorily clear a National Police Check (conducted by Epworth) and may be required to hold a valid employee Working with Children Check (provided by you).
• At Epworth, we be

Benefits

Additional Information

With a strong reputation for excellence, our growing Continuing Care and Support Services division is seeking an experienced and motivated Medical Secretary to join our busy Camberwell consulting suites. This is a key front-facing role supporting the smooth day-to-day running of our practice. Reporting to the Practice Manager, you will play an important part in delivering a professional, efficient, and welcoming experience for both patients and clinicians. We're looking for someone who: Brings a positive, can-do attitude and genuine passion for helping others Is reliable, organised, and thrives in a fast-paced environment Communicates with warmth, professionalism, and confidence Works well both independently and as part of a team Is committed to delivering exceptional patient care This casual role requires availability between 8:00am - 6:00pm Monday to Friday on a rotating roster. If you enjoy working in a dynamic clinical setting and take pride in providing high-quality administrative support, we'd love to hear from you.

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