Customer Experience Specialist
External
Trading212 · Sofia, BulgariaPrepare for this interview
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About the role
We're looking for a customer advocate to join our passionate team. We are committed to recruiting knowledgeable, friendly, and motivated people who are enthusiastic to deliver top-notch service. Our goal is to provide exceptional customer care to our expanding international client base. You'll work with a highly motivated and successful team of high performers where you can evolve career-wise. What you need to have Proficiency in English (C1 or above) Customer-orientated approach Good time management and multitasking skills Willingness to learn and develop Adaptiveness to a rapidly changing environment Bonus points Previous experience in customer service Understanding of the stock market and the fintech industry Fluency in another language
Responsibilities
- Communicate with clients in English/Bulgarian
- Deal with incoming inquiries via chat and email
- Help clients get acquainted with our app
- Troubleshoot account-related issues
- Channel client's feedback
- Working on a 24/7 schedule, organized in shifts
Benefits
Additional Information
Our mission is to enable everyone to build wealth We reinvent how trading and investing work by creating exceptional products people love. Fostering a culture of excellence and high velocity is the key to our success. Тoday, we serve over 5 million clients, with more than €30 billion in assets under management - a testament to the scale and trust we've built in just a few years.
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