Product Operations Technical Support, Precision Engagement Systems

About the role

The Tactical Recon & Strike team at Anduril develops aerial small drones (Group 1-3) and all equipment to test, deploy and operate. The team is responsible for taking products like Ghost, Anvil, Bolt and Altius from concepts to operational systems. We work in close coordination with specialist teams to solve some of the hardest problems facing our customers. We are looking for software engineers, hardware engineers, roboticists, and front-end mobile developers who are excited about creating a powerful robotics platform that can be tasked and viewed in real-time through a variety of interfaces. As a Product Operations Technical Specialist, you will play a critical role in ensuring the reliability and mission readiness of Anduril's autonomous Precision Engagement Systems: Anvil and Bolt. Anvil is a high-speed, autonomous interceptor designed to neutralize dangerous airborne threats with rapid fly-to-intercept and kinetic defeat capabilities, serving as a key component of layered Air Defense solutions. Bolt is a mid-sized, expeditionary loitering munition engineered to execute precision effects and ISR missions at the tactical edge, featuring modular payload architecture and seamless integration with the Lattice OS for unmatched mission adaptability. In this role, you will lead efforts to mitigate operational issues by resolving field failures, conducting root cause analysis, deploying fixes, and managing fleet-wide incidents. Combining strong operational experience with technical expertise, problem-solving acumen, and a passion for cutting-edge technology, you will collaborate across teams to optimize system reliability and empower end users with advanced autonomous capabilities critical to advancing national security.

Responsibilities

• Lead the sustainment of Anduril's Bolt and Anvil deployments by combining an understanding of our customers' missions with an operator's familiarity of our products and delivered capabilities.
• Consistently assess and seek to improve the quality of the fleet's observability and health telemetry in partnership with multiple functions across the Precision Engagement Systems team.
• Collect, organize, and analyze system failure data to define trends, drive proactive sustainment processes, and support resource allocation.
• Support Anduril's global customers through proactive communications and detail-oriented execution. You will track and manage customer-facing incidents and concerns, ensuring timely response, mitigation, and communication of resolution.
• Support the evaluation and improvement of product capabilities, translating customer communication and feedback into actionable capability requirements, product performance indicators, and desired functionality.
• Maintain awareness of current product specifications and bridge the gap in understanding between technical and non-technical stakeholders, particularly between engineering teams and the warfighter.
• Communicate and coordinate technical and non-technical efforts across multiple business, engineering, and sustainment functions, influencing decision making and driving action to maximize capability availability for end users.
• Travel as required to support customer needs and operations.
• Required Qualifications
• Demonstrated experience as a self-starter, able to find and resolve issues on your own.
• Strong aptitude for problem solving in unstructured situations at the interface of hardware, software, and networking. Ability to drive challenging and vague technical problems to clarity and resolution.
• Proven ability to master a technical system and support it in operational environments. Must demonstrate an innate drive to be self-sufficient across the depth and breadth of a technical system.
• Daily practice of excellence and rigor - you execute the 100th rep of a process with the same focus and care as the first five reps.
• P

Benefits

Additional Information

Anduril Industries is a defense technology company with a mission to transform U.S. and allied military capabilities with advanced technology. By bringing the expertise, technology, and business model of the 21st century's most innovative companies to the defense industry, Anduril is changing how military systems are designed, built and sold. Anduril's family of systems is powered by Lattice OS, an AI-powered operating system that turns thousands of data streams into a realtime, 3D command and control center. As the world enters an era of strategic competition, Anduril is committed to bringing cutting-edge autonomy, AI, computer vision, sensor fusion, and networking technology to the military in months, not years.

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