Sr. Associate - Voice
External
Wnsglobalservices144 · Navi Mumbai, IndiaPrepare for this interview
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About the role
Job description: - Ticket issuance, reissuances (exchanges), deep SME in fare rules, schedule changes, name corrections, MCOs, Residuals, manual calculations, complex itineraries (international, multi-destination, different currencies), etc. - Microsoft Office application skills, including Outlook, and Excel - Ability to handle/diffuse difficult or irate customers effectively; ability to set expectations and deliver information in a positive way - Ability to provide an experience and interaction that reduces customer effort and creates loyalty with customers - Minimum 2 years of Sabre and Amadeus working experience a MUST, must be adept at the latest versions of both GDS's Excellent fluency in English - Proficiency & Comprehension (spoken and written) Graduates/Under Graduates
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