Director of Student Success

About the role

Training Tomorrow's Technicians to Become Skilled, Employable and Essential. About Us - Big Changes, Better Benefits - Join us today! The Aviation Institute of Maintenance (AIM) , established in 1969, is a premier institution dedicated to advancing the field of aviation maintenance through exceptional education and training. With 15 campuses nationwide, AIM is a cornerstone in the aviation industry, accounting for 20% of all students attending FAA-certified Airframe & Powerplant (A&P) schools across the country. Each year, AIM proudly contributes to the graduation of nearly one in four certified aircraft technicians in America. At AIM, you'll become part of a dynamic team of educators and leaders, all united by a shared commitment to delivering top-notch training and ensuring student success. We are passionate about equipping the next generation of aircraft technicians with the skills and knowledge needed to excel in the aviation industry. If you are eager to make a meaningful impact and help shape the future of aviation maintenance, AIM offers a rewarding environment where your contributions will truly matter. 📍 3001 Grant Avenue, Philadelphia, PA 19114 Compensation: The compensation for this position ranges from $85,000- $95,000 per year , based on experience, qualifications, and other relevant factors Schedule: Monday- Friday 9am-6pm POSITION PURPOSE The Director of Student Success is responsible for leading, integrating, and optimizing all campus operations related to persistence, certification, graduation, and employment outcomes. This position oversees both Student Services and Career Services functions, ensuring that students receive coordinated, proactive, developmentally appropriate support from enrollment through alumni status. The Director of Student Success drives performance outcomes across the full student lifecycle by: Strengthening student engagement and retention strategies. Ensuring students meet required academic and FAA certification milestones. Supporting timely program completion and graduation. Leading career readiness, employer engagement, and graduate placement efforts. This role serves as a primary partner to campus Academics, corporate Student Success leadership, and industry partners to ensure the campus meets or exceeds institutional expectations for student success. JOB FUNCTIONS, DUTIES AND RESPONSIBILITIES Student Support, Retention & Persistence Lead campus-wide retention strategy by monitoring student attendance, progression, barriers to completion, and overall engagement. Oversee proactive outreach, coaching, and interventions to help students remain on pace and persist through program milestones. Partner with Academics to ensure timely and accurate identification of at-risk students and implement targeted support plans. Provide leadership to Student Success staff in documenting student outreach, advising notes, follow-up, and progression status in the student information system. Certification Readiness & Milestone Management Track student performance against FAA certification benchmarks and internal progression expectations, ensuring students remain on pace toward all testing milestones. Oversee campus processes for FAA written exam scheduling, retesting workflows, exam follow-ups, and AKTR data submission in collaboration with Academic leadership. Support faculty and Student Services teams in preparing students for FAA written exams, oral & practical expectations, and career-ready credentialing. Ensure all required certification documentation is submitted accurately and within required timelines. Graduation Success & Completion Monitor student progress toward graduation requirements, ensuring timely clearance for completion. Lead team execution of graduation preparation activities, including Exit Interviews, completion checklists, and student transition planning. Maintain campus-level compliance documentation related to graduation, completion rates, and accreditation requirements. Career Readiness, Student Coaching & Graduate Placement Oversee Career Services activities that prepare students for job search success, including resume development, interviewing skills, job-search coaching, and professionalism. Manage a caseload of students and graduates (as needed) and ensure Career Services staff deliver consistent, high-quality coaching and placement support. Monitor weekly placement metrics, including resumes, applications, interviews, job offers, and verified placements, and guide the team in action planning to meet targets. Build strong relationships with employers and industry partners to increase opportunities for students and graduates to secure in-field employment. Ensure accurate tracking and reporting of graduate employment statuses and all compliance documentation. Campus Leadership, Team Development & Cross-Functional Collaboration Directly supervise Student Services and Career Services staff, providing coaching, performanc

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