Service Administrator - Level IV

Responsibilities

• Financial acumen - Interpreting and applying understanding of key financial indicators to make better business decisions.
• Communicates effectively - Developing and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences.
• Customer focus - Building strong customer relationships and delivering customer-centric solutions.
• Directs work - Providing direction, delegating, and removing obstacles to get work done.
• Instills trust - Gaining the confidence and trust of others through honesty, integrity, and authenticity.
• Manages conflict - Handling conflict situations effectively, with a minimum of noise.
• Service Documentation - Creates and verifies customer, equipment and technical information; captures specific data using required service tools; follows procedures and documents required information in the service management system in order to have an accurate record of the work done.
• Values differences - Recognizing the value that different perspectives and cultures bring to an organization.
• Education, Licenses, Certifications:
• High school diploma or certificate of completion of secondary education or equivalent experience to the extent such experience meets applicable regulations.
• This position may require licensing for compliance with export controls or sanctions regulations.

Requirements

• Requires significant relevant work experience or specialized skills obtained through education, training or on-the-job experience.
• Coordinate and track branch operational reporting, including safety, financial, staffing, and customer metrics, ensuring timely submission and follow-up on action items.
• Support leadership communications and employee engagement activities, including town halls, training events, recognition programs, and branch meetings.
• Maintain branch records, compliance documentation, and audit-related files while serving as a liaison between branch leadership and internal support functions such as HR, Finance, Purchasing, and Safety.
• Min

Additional Information

In this role, you will make an impact in the following ways: Serve as the primary point of contact with customers by phone, email, and face-to-face interactions at the branch, developing positive relationships with key customers. Identify customer's needs, gathers pertinent information, provides quotes, develops claims, prepares repair plans and provides status updates to customers on repair work. Create complex work orders including diagnostic plans, quotes and repair plans by determining the length of repair based on parts and labor availability; reviews plan with the Service Supervisor/Team Lead prior to customer contact. Review work orders to ensure accuracy for invoicing and warranty. Complete required training on a timely basis. Adhere to all our relevant Health, Safety & Environmental policies, procedures and legislation and reports any issues / incidents to their supervisor.

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Company Intel

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