Data Associate, Salesforce Master Data

About the role

Grade Level (for internal use): 08 The Team: Our team governs processes and controls to ensure the highest quality customer master data that is trusted, timely , accurate , and consistent. The team consists of highly trained and motivated professionals on our tools, processes, and workflows who strive to deliver superior client experience and includes overseeing every aspect of the data lifecycle: creating, preparing, using, storing, archiving, and deleting data, in accordance with an organization's established data governance principles for promoting data quality and integrity. You will closely coordinate with teams such as client buying experience, CRM Operations, Order Management, Fulfillment, Marketing, and Finance teams to ensure effective data governance reporting and analytics. The Impact : Our internal client data is used by stakeholders in Finance, Commercial (Sales and Marketing), OTC and Product management teams for key business decisions so making sure we are providing timely and accurate data that is trusted by our users is critical. The Reporting & Analytics lead would be required to create business opportunities and solve problems through the analysis of large and complex data sets. Moreover, the ability to critically analyze the data using various approaches and tools that helps to transform raw details into meaningful intelligence would play a critical role in solving business problems. Through this opportunity, the individual can provide strategic direction and support in exploring new opportunities through predictive analysis and general insights about the data.

Responsibilities

• Primarily responsible for providing support to the DJI salesforce users ensuring their needs are met promptly and effectively.
• Maintain regular and clear communication with clients to keep them informed about their case status and any necessary actions they need to take.
• Ability to manage multiple cases simultaneously and prioritize tasks effectively.
• Maintain SLA of 24 hours for providing solution s to the DJI salesforce workforce.
• Maintain quality of work by following well defined procedures of Case Management team.
• Maintain the KPI for the team.
• Ensure all case management activities comply with SOX compliance.
• Working with stakeholders throughout the organization to identify opportunities for leveraging company data to drive business solutions.
• Assess the effectiveness and accuracy of new data sources and data gathering techniques.
• Coordinate with different functional teams to implement models and monitor outcomes.
• Perform and understand data extraction and analysis from various sources. (Salesforce.com, S O QL, etc.)

Requirements

• Must have exposure preferably in the field of Business Management studies, Finance, or Computer sciences.
• 2 to 3 years of working experience in related field .
• Adaptability to CRM tools (Salesforce).
• Strong analytical and problem-solving skills.
• Knowledge of SOQL (salesforce object query language) and data warehouse experience is also preferred.
• Demonstrate investigative research and analytical capabilities necessary to leadership team with accurate and insightful interpretation of financial information.
• Strong attention to detail and analytical ability with an inquisitive mind.
• Ability to work independently and as a fully contributing member of a team.
• Ability to multi-task, work under pressure and meet tight deadlines.
• Excellent communication skills, both written and oral.
• Willingness to work in early morning/ evening/night shift .
• About S&P Global Dow Jones Indic e s

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