Engagement Lead (Remote US)

Responsibilities

• Engagement Ownership
• Serve as the single point of accountability for one or more Managed Service engagements, owning delivery outcomes, client satisfaction, and contract compliance.
• Maintain a comprehensive understanding of engagement scope, SLAs, deliverables, milestones, and commercial terms at all times.
• Develop and manage engagement plans, resource allocations, and delivery schedules - proactively identifying risks and driving resolution.
• Lead engagement governance including status reporting, steering committee presentations, and executive business reviews both customer facing and internally.
• Own the escalation path for all critical delivery issues, coordinating internally and communicating transparently with the client.
• Client Relationship Management
• Build and sustain trusted relationships with client stakeholders at all levels - from technical leads to C-suite executives.
• Act as a strategic advisor to client leadership, understanding their business objectives and ensuring the engagement continuously delivers value aligned to those goals.
• Anticipate client needs and proactively communicate changes, risks, or opportunities before they become issues.
• Drive client satisfaction and loyalty, serving as the primary voice of the client internally.
• Boomi Platform & Technical Advisory
• Maintain a strong working knowledge of the Boomi platform - including integration design, AtomSphere architecture, AI Agent Studio, API management, EDI, and master data hub - sufficient to guide delivery decisions and credibly advise clients.
• Collaborate with technical architects and developers to ensure solutions are fit for purpose and aligned with Boomi best practices.
• Translate complex technical concepts for non-technical stakeholders, and business requirements for technical teams.
• Stay current on Boomi product roadmap and new capabilities, identifying opportunities to expand value for clients.
• Team Leadership, Coaching & Mentorship
• Lead, inspire, and coordinate cross-functional delivery teams including developers, architects, analysts, and support resources.
• Foster a high-performance culture within the engagement team through clear expectations, constructive feedback, and recognition.
• Coach and mentor junior team members - supporting career development, onboarding, and skills growth on the Boomi platform and delivery practices.
• Partner with resource management to ensure the right talent is engaged at the right time across the engagement lifecycle.
• Commercial Growth & Sales Collaboration
• Identify and qualify expansion opportunities within existing engagements - additional workstreams, new use cases, or platform capability gaps.
• Partner closely with the Sales and Account Management teams to develop and pursue growth opportunities, contributing to proposals and presentations.
• Maintain awareness of contract renewals, T&M consumption, and budget status, flagging risks and opportunities to leadership.
• Represent the organization professionally and compellingly in commercial conversations with clients.
• The Experience You Bring
• 7+ years of experience in enterprise technology services, managed

Additional Information

About Boomi and What Makes Us Special Are you ready to work at a fast-growing company where you can make a difference? Boomi aims to make the world a better place by connecting everyone to everything, anywhere. Our award-winning, intelligent integration and automation platform helps organizations power the future of business. At Boomi, you'll work with world-class people and industry-leading technology. We hire trailblazers with an entrepreneurial spirit who can solve challenging problems, make a real impact, and want to be part of building something big. If this sounds like a good fit for you, check out boomi.com or visit our Boomi Careers page to learn more. How You'll Make An Impact The Engagement Lead (EL) serves as the primary point of accountability for Managed Service engagements, owning the full lifecycle of client delivery from onboarding through ongoing operations and growth. More than a Program manager and deeper than an account manager, the Engagement Lead combines strategic advisory with hands-on delivery leadership - acting as the trusted partner to client executives, the operational backbone for delivery teams, and a key contributor to business development. This role demands equal parts technical credibility on the Boomi platform, delivery discipline, executive presence, and commercial acumen. The Engagement Lead is the face of the engagement to the client and the voice of the client inside the organization. The Engagement Lead is not just a role - it is a commitment to being the steady, trusted presence Boomi's clients count on and the motivating force our delivery teams lean on. If you thrive at the intersection of technology and people, love owning outcomes, and are energized by building lasting client partnerships on a best-in-class integration platform, we want to hear from you.

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