Ocean Freight Operations Coordinator - Import

Benefits

Additional Information

About Toll Group At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post - www.tollgroup.com PURPOSE OF THE JOB The Ocean Freight Operations Coordinator - Import is responsible for supporting day-to-day ocean freight operations across import and domestic transport activities. This role ensures accurate documentation, timely cargo movement, and effective coordination with internal and external stakeholders to maintain service standards and operational efficiency. PRIMARY DUTIES & RESPONSIBILITIES Coordinate ocean shipments for import, including booking and documentation. Liaise with shipping lines, freight forwarders, customs brokers, and transport providers to facilitate cargo movement. Prepare and process essential documentation such as bills of lading and customs declarations. Track shipments and update internal systems (e.g., CargoWise One); notify stakeholders of delays or changes. Arrange local transport and warehouse interactions for cargo pick-up and delivery. Maintain accurate shipment records and ensure compliance with customs and maritime regulations. Respond to customer inquiries and provide booking confirmations promptly. Support invoicing and basic cost entry tasks as directed by senior team members. Assist with general administrative tasks to ensure smooth operational workflow. JOB REQUIREMENTS Essential Minimum Qualifications High school diploma or GED 1-2 years' experience in ocean freight or logistics operations (entry-level candidates with relevant training may be considered). Basic understanding of customs and maritime regulations. Familiarity with freight management systems and Microsoft Office. Strong organizational skills and attention to detail. Ability to work in a fast-paced, deadline-driven environment. Team-oriented with a proactive and customer-focused approach. Willingness to learn and take on varied operational tasks. PHYSICAL DEMANDS This position is generally sedentary in nature; involves sitting most of the time but may involve walking or standing for brief periods of time. Ability to occasionally lift to 10 lbs. required. Ability to talk and hear required. Ability to perform repetitive motions required. Ability to occasionally move inside the office. Must be able to remain in a stationary position for up to 8 hours. Ability to move or position self to reach, lift, climb, balance, stoop and crouch required. Ability to read PC screens; detect colour coding, read fine print, and/or normal type size print required. SKILLS ESSENTIAL TO THE JOB Technical Knowledge of Global forwarding operations Computer skills, including good knowledge of Microsoft Office Experience dealing with customers, with a strong customer focus and service ethic Methodical, planned and organised with strong attention to detail Good time management Cargowise one system software experience preferred Business Results-orientated and resilient Strong numerical and analytical skills Analytical with proven problem-solving skills Follows procedure Planning, organisation, and execution skills Client focused with strong service ethic and skills Human Relations Interpersonal/Communication skills, especially listening Excellent written/verbal communication skills Team worker, with a natural tendency towards collaboration ESSENTIAL PERSONAL ATTRIBUTES Energetic, with a positive attitude Self-confident and willing to take responsibility Keen to learn and grow Ability to balance & meet the expectations of the client, Toll & shareholders Self-management - takes responsibility for tasks, agreed timeframes and outputs Attention to detail Flexible to changing priorities and operational needs Ambition to progress their career within Global Forwarding Exceptional personal standards of honesty, integrity and professionalism Results orientated; achievement driven Intelligent, lateral thinker Initiative & leadership, confident self-starter Positive attitude Respect & empathy Pay Transparency: In compliance with applicable state and local laws, the salary range for this position varies based on the work location. Please review the ranges below: Expected base pay range: $22.88/hour- $38.94/hour This range represents the salary range for this position in these locations. Actual compensation will be determined based on geographic location, experience, qualifications, internal equity, and other job-related factors. Remote Work Considerations : If the position allows remote work, the salary range applicable to the employee's home location will apply. Internal Transfers/Promotions : For current employees, compensation will be determined in accordance with the

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at tollgroup? Share your experience