Strategic Account Manager - Japan

Responsibilities

• Where you will have impact
• Lead strategic account planning using strong project management skills
• Manage account renewals, upselling processes, and contract renegotiations
• Conduct Quarterly Business Reviews (QBRs) and Health Checks
• Deliver regular training sessions and webinars for customers
• Communicate new features and functionalities to all accountsPartner with Business Development Managers to minimize churn and drive growth
• Interface across internal teams to resolve client issues and support adoption
• Identify expansion opportunities and increase share of wallet across accounts
• Maintain accurate CRM records in Salesforce
• Provide insights on competitive market and partnership activity
• Leverage AI driven insights and automation across CRM, conversation intelligence and commercial data to improve forecast accuracy, elevate pipeline quality, ensure smarter account execution, and continuously optimise sales processes in partnership with Sales Operations.
• About our team

Requirements

• Proven experience in revenue management, marketing/sales/distribution, or service delivery to hotels
• Strong communication skills, including experience working with C-level stakeholders
• Fluent in English and Japanese will be highly valued
• In-depth understanding of the hotel industry, including brands and management structures
• Comfortable managing multiple priorities in a fast-paced environment
• Strong analytical, problem-solving, and client relationship skills
• Excellent planning, presentation, and sales abilities
• Proficient with Excel, Word, PowerPoint, Salesforce
• Experience with hotel systems (PMS, CRS, RMS) is a big advantage
• Knowledge of rate parity, wholesale channels, and bed banks is a plus
• Self-motivated and team-oriented with a drive to succeed
• You are AI curious and performance obsessed. You

Benefits

Additional Information

Our Mission: Why Lighthouse? At Lighthouse, we're on a mission to revolutionize commercial strategy as hospitality's most powerful AI platform. We take the world's largest hotel data network and transform it into real-time intelligence that drives action. We don't just deliver insights; we empower businesses to make decisions that move revenue. With $370M in Series C funding and over $100M in ARR, we are scaling at lightspeed. Our 850+ teammates across 35 countries aren't just building software-they are leveraging cutting-edge AI to help hoteliers be the first to act. Tens of thousands of hotels across 185 countries trust Lighthouse to execute their commercial strategy, including every one of the top 15 global chains and thousands of independent hotels that consistently outperform their markets. With Lighthouse AI, the intelligence gets deeper. Decisions get smarter. Actions get faster. We help hoteliers be first to act. Lighthouse Values: Our guiding light We are Lumineers . Our shared values keep us on a collaborative path fostering a cultural and customer centric environment Pursuit of greatness : We're innovators who care deeply about our customers' success. Our team brings their best work, stays curious, and delivers excellence through attention to detail Meaningful work matters : We make every moment count by knowing what to deliver, why it matters, and how it drives Lighthouse forward Elevate each other : We don't just work together - we grow together. What unites us is understanding each other as people and working toward shared goals We're more than just a workplace - we're a community. Collaborative, fun, and deeply committed, we work hard together to revolutionize the hospitality sector. Are you ready to join us and shine brighter in the industry's most exciting rocket-ship? 🚀 Job Details 💼 Revenue team 📍 Japan 🕜 Full-Time Remote 🌐 Fluent in English and Japanese

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