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People Operations & Office Coordinator

External
drafthouse logoDrafthouse · Austin
Part-timeHybridToday
AuditingComplianceDocumentationSAFe
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Requirements

  • 1+ years of people operations, HRIS, or general People experience, or high-volume customer service experience
  • Familiarity with HRIS platforms and help case systems preferred
  • Experience with I‑9 auditing and E‑Verify preferred
  • Strong communication, organization, and customer‑service orientation
  • High attention to detail and commitment to confidentiality
  • Ability to manage multiple tasks with accuracy and urgency
  • OUR CORE VALUES:
  • DO THE RIGHT THING
  • We strive to be a force of good in our company, in our industry and in the world. We stand up for our beliefs even when it is hard. We start from a place of kindness.
  • FOSTER COMMUNITY
  • BOLDLY GO
  • Like the crew of the Starship Enterprise™, we seek out new experiences and pursue innovation in all of our work. We take risks and chart new territory. We learn from our mistakes and continuously improve.
  • GIVE A SH!T
  • We are passionate about creating awesome experiences. We obsess over every detail and take pride in our work because we know it makes all the difference to our guests and our teammates. Our pursuit of excellence drives us to do our best.
  • Company : Alamo Drafthouse Cinema

Benefits

A fun workplace where you can be yourself and do awesome work!Free movies & foodPaid time offCompetitive payFlexible schedulingMedical, dental, vision, FSA, HSA, and voluntary benefits are available for all full-time and part-time teammatesOUR MISSION:To Ensure EVERY Guest and Teammate Has An AWESOME Experience And Is EXCITED To Come BackThis role follows a hybrid schedule, requiring three designated in-office days per week. Onsite presence may occasionally increase based on business needs.Office Location: 1301 South Lamar Boulevard, Austin, TX 78704DUTIES & RESPONSIBILITIESUphold standards of behavior as defined by the company Core Values, Code of Conduct and Operational GuidelinesTier 1 People Support: Triage, resolve, document, and escalate teammate issues as neededI‑9 Auditing & Monitoring: Conduct regular audits of I‑9 forms, ensure accuracy and completeness, track reverifications, and maintain full compliance with federal requirementsE‑Verify Maintenance: Initiate and monitor E‑Verify cases, resolve tentative non‑confirmations, and ensure timely case closureOnboarding & Sideboarding: Prepare system access, coordinate tasks, and ensure a smooth experience for new hires and internal transfersOffboarding & Terminations: Process terminations, remove access, and ensure accurate final updates in all systemsTeammate Data Changes: Process name changes, photo updates, job changes, verifications of employment, and HRIS updates with precisionPassword Reset Support: Assist teammates with account access issues following security protocolsDocumentation & Compliance: Maintain digital files, ensure data accuracy, and uphold confidentiality standardsProcess Documentation: Create and maintain SOPs, workflow guides, and knowledge‑base contentSupport Daily Office Operations: including supply management, mail handling, workspace readiness, and general office upkeepCoordinate Logistics: with building management, maintenance teams, and office service vendors to ensure a safe, functional, and welcoming environmentGeneral People Support: Partner with the People Team on recurring tasks, special projects, and department-wide operational needsService Level Excellence: Meet or exceed SLAs for case resolution, onboarding tasks, and compliance deadlines.Performs other duties and tasks, as requiredHealth insuranceDental insuranceVision insuranceFlexible schedulePerformance bonus

Additional Information

Compensation Range: $22.00 - $25.00 Plus Incentive Bonus based on Performance Location: 1301 S Lamar Blvd , Austin, Texas, 78704 The People Operations & Office Coordinator provides first‑line People support across the full teammate lifecycle, and ensures smooth day-to-day office operations. This role manages high‑volume teammate inquiries, resolves Tier 1 help cases, completes I‑9 and E‑Verify processing, performs password resets, and maintains accurate teammate data for onboarding, sideboarding, and terminations. In addition, the coordinator supports office logistics, vendor coordination, and supply management. The coordinator ensures timely, accurate, and customer‑focused service while maintaining strict confidentiality and compliance standards.

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