Finance Operations Specialist (Sabre expertise mandatory)

Responsibilities

• Manage a large volume of inbound and outbound emails with knowledge and efficiency.
• Provide accurate, valid and complete information to customers by using the right methods/tools
• Ensuring high levels of customer satisfaction through professional support.
• Collaborating closely with colleagues as required.
• Providing feedback to other Navan departments to improve customer service efficiency.
• Initiate and conduct phone calls with suppliers, if required, to ensure the accuracy of payment and transaction information.
• Keeping records of customer interactions, transactions, comments and requests.
• Your Profile:
• What are we looking for:
• Demonstrated proficiency in analytical work with meticulous attention to detail.
• Strong IT skills, particularly Excel with an understanding of vlookups and pivot tables.
• A background in accounting is crucial.
• A background in the travel industry, including GDS experience, is required .
• Ability to effectively organize and manage tasks independently.
• Excellent verbal and written communication skills in English; additional languages are a plus.
• Capability to maintain high performance standards in a fast-paced work environment.

Additional Information

As a Finance Operations Specialist for Navan's Invoice Care Team, you will be responsible for managing incoming customer inquiries regarding invoices and addressing queries from various departments within Navan. You will play a pivotal role in ensuring the clarity and accuracy of all travel invoicing-related matters across the organization. You will demonstrate a high ability to manage priorities and thrive in a dynamic, high-growth environment where you can easily adapt to rapid changes in people, processes, and products. Join a fresh, diverse team eager to advance internal processes and drive operational efficiency.

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