Customer Service Officer

About the role

Job Description: - Permanent fulltime position, 5 days week. - Reporting to immediate supervisor in Operations. Job Roles and Responsibilities: - Serve as a primary point of contact with the customer on all issues relating to the account being assigned. - Respond to customer queries in a timely and accurate way via email, phone etc. - Follow up with customers to ensure their issues are resolved. - Monitor and coordinate of Spares and Repair deliveries to customers. - Support the customer in escalating issues and discrepancies resolutions. - Organize and support meetings/visits with the customers. - Follow up on payment issues with the customers. - Maintain good relationships with both customers and principles. - Extending opportunities to principles on a routine basis. - Other duties as assigned by the supervisor. Secondary duties: - Provide procurement and administrative support to the Project team. - Assisting in tendering requirements, quotation requests and issuance of Purchase orders. - Sourcing of products and services from suppliers. - Handling of direct or indirect purchases for the company. - Coordinate with the shipping, finance, and project teams to facilitate project activities. - Adherence to standard operating procedures (SOP), processes and guidelines. Job skills and requirements: - Effective communication skills in English (written and spoken) will be preferred. - Good interpersonal, negotiation and coordination skills. - Meticulous and organized. - Effective time management skills. - Customer oriented and resourceful. - Able to work independently, multi-task and work cohesively as a team. - Knowledge or experience in supply chain activity is a plus point. - Proficient in MS Office applications. Familiar with the usage of ERP tools.

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Company Intel

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