Senior Technical Support Engineer

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Elevate the Future of Logistics as our next Senior Technical Support Specialist! Are you a proactive problem-solver ready to tackle complex technical challenges at the heart of global trade? Join our dynamic team where you will lead high-level system resolutions and shape the efficiency of our world-class platform, ensuring seamless connectivity for our global network of customers. What Makes This Role Great: This isn't just a support role; you will act as a pivotal technical consultant and mentor within the Transporeon ecosystem. You'll have the unique opportunity to dive deep into advanced system architecture, lead crisis-resolution efforts with high autonomy, and directly influence our product strategy by identifying and implementing platform enhancements that impact millions of transactions. Key Exciting Responsibilities: Diagnose and resolve advanced technical inquiries, including system malfunctions, software glitches, and performance bottlenecks; Conduct continuous monitoring of the Transporeon platform, addressing any incidents or operational challenges as they arise; Implement minor system modifications or adjustments to meet existing customer needs; Efficiently allocate cases to specialized teams when beyond the scope of general support, ensuring follow-through to resolution; Serve as a mentor to new team members, sharing knowledge and contributing to product strategy discussions; Proactively support and update legacy systems, identifying opportunities for process and platform enhancements; Independently manage crisis situations or escalations, providing solutions with minimal supervision; Develop expertise in specific Transporeon modules or processes, becoming a go-to specialist within the team Essential Skills & Experience 3+ years of experience in a technical support environment. High proficiency in SQL, XML, XSL, JSON, CSV and MS Office Strong knowledge of web-based application configurations (HTTP, SOAP, REST, FTP protocols). Excellent communication skills in English (C1 level). Proven ability to manage technical escalations independently Excellent problem-solving abilities and a strong customer service orientation; Bonus Points For Experience within the logistics or supply chain management industry. Bachelor's degree in Computer Science or Information Technology. Previous experience with Transporeon-specific modules or similar logistics platforms. How to Apply: Please submit an online application for this position by clicking on the 'Apply Now' button located in this posting. Join a Values-Driven Team: Belong, Grow, Innovate. At Trimble, our core values of Belong, Grow, and Innovate aren't just words-they're the foundation of our culture. We foster an environment where you are seen, heard, and valued (Belong); where you have an opportunity to build a career and drive our collective growth (Grow); and where your innovative ideas shape the future (Innovate). We believe in empowering local teams to create impactful strategies, ensuring our global vision resonates with every individual. Become part of a team where your contributions truly matter. Candidate Privacy Notices by Country If you need assistance or would like to request an accommodation in connection with the application process, please contact careers@trimble.com .

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