Senior ERP Implementation Consultant

Responsibilities

• Customer Engagement & Consulting
• Lead discovery and requirements-gathering sessions to understand customer business processes, objectives, and operational needs.
• Serve as a trusted advisor throughout the implementation lifecycle.
• Build strong relationships with customers and communicate effectively with stakeholders at all organizational levels.
• Provide exceptional service and support to strategic and enterprise customers.
• Facilitate User Acceptance Testing (UAT), customer training, go-live activities, and post-implementation support.
• Deliver instructor-led training sessions for administrators, trainers, and end users.
• Participate in customer meetings, product demonstrations, and sales support activities as needed.
• Software Implementation & Deployment
• Configure and deploy iRely's ERP software based on customer requirements and best practices.
• Collaborate with Project Managers and cross-functional teams to ensure projects are delivered on time, within scope, and with high customer satisfaction.
• Assist customers with data validation, system testing, workflow configuration, and business process optimization.
• Provide remote and onsite support during implementation, go-live, and post-go-live phases.
• Troubleshoot issues and coordinate with internal teams to resolve complex customer challenges.
• Process Improvement & Quality
• Follow implementation methodologies, standards, and best practices established by the Professional Services Organization (PSO).
• Identify risks, recommend solutions, and proactively address project challenges.
• Document implementation processes, customer requirements, and project deliverables.
• Contribute to the continuous improvement of implementation tools, training materials, and customer success processes.
• Qualifications Required
• Bachelor's degree; BA, Accounting, Information Systems, Computer Science, or a related field, or equivalent years of work experience
• 3 to 7 years of experience implementing ERP software product
• Strong analytical, problem-solving, and organizational skills.
• Experience in integration, cloud services
• Excellent verbal and written communication skills with the ability to interact effectively with customers and internal teams.
• Ability to manage multiple priorities and projects in a fast-paced environment.
• Willingness to travel up to 30% US locations
• Experience conducting customer training and software adoption programs.
• Background in retail, petroleum, agriculture, or distribution industries is a plus.
• Why Join iRely?
• Make an Impact
• Help leading businesses modernize their operations through innovative software solutions that drive efficiency, visibility, and growth.
• Professional Growth
• Join a growing global software company that offers opportunities to expand your skills, take on new challenges, and advance your career.
• Collaborative Global Team
• Work alongside talented professionals across the United States, India, and the Philippines in a highly collaborative environment.
• Customer-Focused Culture
• Be part of a team dedicated to delivering exceptional customer experience and long-term customer success.

Benefits

Additional Information

About iRely In 2008, iRely began selling its Commodity Management system to producers and processors. Since then, we have continued to expand and implement new software designed to deliver business management solutions for the petroleum distribution, retail, agriculture, and commodity industries. Today, iRely remains privately owned and self-funded, with a long-term ownership plan that ensures private ownership for decades to come. Our commitment to customer success has made us a global leader in digital transformation. Headquartered in Dallas, Texas with offices in Bangalore (India), and Makati City (Philippines), iRely has nearly 40 years of experience providing end-to-end ERP and CTRM to over 500 customers in more than 25 countries. Here at iRely, we understand that your Business isn't simple, but our Innovative Software Solutions are. iRely.com Senior ERP Implementation Consultant Location: Irving, Texas (Hybrid) Travel: Up to 30% Domestic Travel Join iRely's Professional Services Team iRely is seeking a customer-focused and highly motivated Senior ERP Implementation Specialist to join our Professional Services team at our corporate headquarters in Irving, Texas. In this role, you will be responsible for implementing and deploying iRely's ERP Software Products and Solutions, helping customers streamline their operations and maximize the value of their investment. As a trusted advisor to our customers, you will work closely with stakeholders to understand business requirements, configure software solutions, provide training, and ensure successful adoption of our products. This position combines business process expertise, technical aptitude, project execution, and exceptional customer service skills.

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