10 Associate - SE - Field Service

Responsibilities

• Service & Repair: Perform on-site diagnostics, repairs, and calibrations on Nilfisk floorcare machines
• Preventive Maintenance: Execute scheduled PMs, change wear parts, verify combustion/heating performance, and document findings with photos and checklists.
• Diagnostics & Root Cause: Use electrical schematics, pressure/flow/temperature measurements, and error logs to identify root cause
• Customer Experience: Explain work performed, coach operators on correct use and daily care, and capture feedback; escalate product issues with clear evidence.
• Parts & Inventory: Manage van stock and returns; create accurate parts quotes and ensure timely ordering/consumption booking.
• Documentation: Complete service reports, checklists, photos, serial within 24hrs

Requirements

• Diploma/Certificate in Electrical/Electronic/Mechanical Engineering or related field (or equivalent experience).
• 2-3 years field service experience with industrial/commercial equipment
• Working knowledge of single/three-phase systems, low-voltage controls, sensors, relays, contactors, burners, pumps, and hydraulics.
• Ability to read electrical/mechanical schematics and interpret error codes.
• Valid Class 3/4 driving license
• Skills & Attributes
• Strong troubleshooting mindset and methodical problem-solving.
• Clear, courteous communication with customers and teammates.
• Time management and autonomy; able to prioritize urgent breakdowns.
• Safety-first attitude and attention to detail in documentation.
• Teamwork
• Able to work under short time frame
• Physical & Work Conditions
• Work in industrial environments (heat, humidity, wet areas); use required PPE.
• Occasional overtime, weekend, or on-call rotations to support customers.
• Tools & Systems
• Nilfisk Service Tool app (firmware/diagnostics).
• Multimeter, manometer/pressure gauges, flow meter, temperature probe/thermocouple...
• Mobile device/laptop for service reports and photo capture.
• Key Performance Indicators (KPIs)
• First-Time Fix Rate (FTFR).
• Mean Time To Repair (MTTR).
• Preventive Maintenance completion on-time.
• Customer Satisfaction (CSAT) and feedback quality.
• Quality of documentation and parts accuracy.
• Let's create a cleaner future together
• Are you ready to make a change for a cleaner future ?
• About Nilfisk
• We embrace diversity and equality with an environment of inclusion. We encourage everyone to apply for the position, regardless of origin, race, ethnicity, religion, physical or mental ability, gender, gender-identity or expression, sexual orientation, and age.
• Job applicant FAQ
• Do you have questions regarding the recruitment process or alike? Please visit our FAQ for job applicants .
• Talent Acquisition Process
• Nilfisk does not charge any fee at any stage of the recruitment process. We do not request payment or fees from candidates for any employment-related purpose. If you encounter any such activity, please report it immediately on the Nilfisk Whistleblower website .

Benefits

Additional Information

Associate Service Technician - Nilfisk Cleaning Machines (HPW & Floorcare) Job Title: Associate Field Service Technician (HPW & Floorcare) Department: Service Location: Singapore (Field-based) Reports to: Service Manager Role Summary You will install, commission, diagnose and repair Nilfisk commercial cleaning machines with a focus on Vacuum, High-Pressure Washers, Sweeper & floorcare equipment. The role combines hands-on technical work at customer sites with accurate documentation, proactive customer communication.

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