Customs Broker/ Permit Declarant

About the role

Job Responsibilities Perform customs permit declarations in an accurate and timely manner with full compliance Follow up on daily shipment holds and find solutions promptly to process customs clearance without delay Attend to customs enquiries and client feedback via email, phone, and in-person, maintaining an excellent rapport with clients at all times Prepare and provide various reports in a timely manner to meet client timelines Keep clients notified of all relevant Customs circulars, notices, and regulatory updates as received Classify goods accurately using the correct HS codes across a wide range of cargo types and controlled goods categories Process import, export, transshipment, and inward/outward processing permits across diverse trade lanes Liaise with Singapore Customs and controlling agencies on permit queries and rejections Review internal work processes and implement necessary control measures for continuous improvement Support client-facing business development - identifying prospective declaration clients and assisting in onboarding conversations Job Requirements Minimum 1-3 years of hands-on permit declaration experience in Singapore - mandatory Possess a Customs Competency Certificate (CCC) Proficient in TradeNet and Microsoft Office Strong English written and verbal communication skills Good work ethic, positive working attitude, and strong attention to detail Ability to prioritise urgent tasks and manage multiple client accounts simultaneously Able to adapt in a fast-paced environment and perform well under pressure Commercial awareness and willingness to support client acquisition is a plus

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