VIP Lounge Ambassador

Responsibilities

• Provide warm, personalized greetings and establish rapport with VIP guests upon arrival
• Deliver attentive, discreet, and anticipatory service tailored to each guest's preferences
• Maintain a thorough knowledge of lounge offerings, including premium beverages, culinary selections, and amenities
• Coordinate with internal departments (Hotel Operations, Casino Hosts, Food & Beverage, Security) to ensure a seamless guest experience
• Monitor lounge atmosphere, ensuring cleanliness, organization, and adherence to brand presentation standards
• Handle special requests, reservations, and guest concerns promptly and professionally
• Maintain confidentiality and discretion when interacting with high-profile guests
• Process transactions accurately, if applicable, and maintain proper documentation
• Ensure compliance with all health, safety, and alcohol service regulations
• Proactively identify opportunities to enhance guest satisfaction and loyalty
• Prior experience in luxury hospitality, VIP services, or high-end food & beverage environments preferred
• Strong interpersonal and communication skills with a polished, professional demeanor
• Proven ability to deliver exceptional customer service in a fast-paced, high-pressure environment
• Ability to anticipate guest needs and respond with urgency and attention to detail
• Knowledge of fine dining service standards, wine, spirits, and luxury amenities preferred
• Ability to maintain confidentiality and exercise sound judgment
• Flexible schedule, including evenings, weekends, and holidays
• Must meet grooming and appearance standards consistent with Wynn Las Vegas policies
• Candidates must be at least 21 years of age
• Preferred Skills & Attributes
• Multilingual abilities are a plus
• Experience working with VIP or high-net-worth clientele
• Strong problem-solving and conflict-resolution skills
• Team-oriented with the ability to collaborate across departments
• Passion for luxury hospitality and creating exceptional guest experiences
• Physical Requirements
• Ability to stand and walk for extended periods
• Capable of lifting and carrying items up to 25 lbs as needed
• Ability to work in a fast-paced and dynamic environment

Benefits

Additional Information

The VIP Lounge Ambassador delivers exceptional, personalized service to high-value guests, ensuring a seamless and memorable luxury experience within the Wynn VIP Lounge. This role is responsible for anticipating guest needs, maintaining the highest standards of service excellence, and embodying the Forbes Five-Star service philosophy that defines the Wynn brand.

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