Head of Workforce Transformation and Applied AI

About the role

As Head of Workforce Transformation & Applied AI, you will champion the transformation of HR practices through AI-enabled solutions. Your primary focus is to translate workforce and talent challenges into practical, AI‑enabled solutions that enhance efficiency, effectiveness, and employee experience. Why this role matters: Operating as a senior individual contributor and program leader, you will play a critical role in establishing robust AI uses-cases; and ensuring AI solutions are well‑designed, responsibly governed, and supported by effective change management so they are adopted and deliver measurable value. This is a hands-on role that requires strong judgment, influence, and delivery discipline, operating with autonomy within defined priorities while aligning to enterprise governance, technology standards, and leadership direction. Operating with a drive to deliver measurable impact, and demonstrating exceptional stakeholder engagement and matrix leadership capabilities, you will partner across HR, Data & IT, Finance, Legal, and business units to align priorities and coordinate high-value AI initiatives. This is a hybrid role, requiring at least two days a week onsite. We welcome candidates within a commutable distance to our Westbrook location or open to relocation. In this role: AI-Enabled Workforce Transformation You will develop a playbook to identify, evaluate, and prioritize AI use cases that improve workforce effectiveness across areas such as workforce planning, work design, talent practices, and employee productivity. You will guide cross‑functional project teams to design and implement AI‑enabled solutions, working in close partnership with IDEXX IT and Data & AI teams. You will facilitate AI build‑vs‑buy decision-making, vendor evaluations, and pilot design in alignment with enterprise standards and governance. You will consult on AI implementation planning activities including workflow redesign, testing, rollout planning, and post‑implementation evaluation. You will monitor AI solution performance and adoption, identifying opportunities for iteration and improvement. Performance, Productivity & Employee Experience You will build business cases for AI investments that demonstrate clear ROI in terms of talent growth, workforce agility, and organizational effectiveness. You will partner with People Analytics to define success metrics and track outcomes for AI‑enabled HR initiatives. You will define and report AI value realization using outcome metrics (e.g., hours saved/capacity created) and adoption metrics (active users, frequency, task completion, satisfaction). Job & Workflow Design You will lead AI‑informed job and work redesign initiatives aligned to business and talent strategy. You will partner with HRBPs and business leaders to identify opportunities to optimize jobs and workflows, and leverage collaboration models using AI‑enabled approaches. You will translate workforce challenges into clearly defined problem statements, AI-enabled solution hypotheses and success metrics. Digital Talent Strategy & Capability Building You will partner with HR CoEs to embed AI insights into workforce and talent strategies. You will contribute to the design of upskilling, reskilling, and career mobility initiatives informed by skills data and AI insights. You will support the development of AI literacy and digital fluency resources for HR and leaders, including playbooks, learning pathways, and enablement materials. You will develop an enterprise AI change enablement approach (role-based learning pathways, playbooks, governance guides) so HR and leaders can confidently adopt and scale AI-enabled practices. Governance, Ethics & Change Leadership You will apply established Responsible AI, data privacy, and ethical use guidelines in the design and deployment of workforce solutions. You will lead change management activities for assigned initiatives, including stakeholder engagement, communications, training, and readiness assessment. You will act as a connector across HR, IT, Data & AI, Legal, and business teams to ensure alignment, transparency, and effective delivery. What you need to succeed: 8+ years of progressive experience spanning workforce transformation, talent strategy, and digital transformation, with demonstrated enterprise program leadership. Demonstrated success leading the design, development, and delivery of AI-enabled solutions end-to-end. Proven experience leading large-scale technology-enabled change management initiatives (multi-function and/or multi-region), with clear evidence of adoption, behavior change, and sustained outcomes. Strong analytical skills with experience developing talent metrics, workforce analytics, and business case proposals. Proven ability to navigate complex, international matrix organizations, lead cross-functional change initiatives, and consult with and influence senior stakeholders. Excellent communication and stakeholder engag

Your Match

How well this role fits your profile.

Company Intel

What employees say

Worked at idexx? Share your experience