Head of Engineering - Digital & IT Excellence

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At Ayvens, progress starts with you. Our ambitions to shape the future of sustainable mobility are powered by our talent. Join us, and get better with every move. At Ayvens we have an opening for an experienced Head of Engineering - Digital & IT Excellence. What are you going to do? As our new Head of Engineering - Digital & IT Excellence , you will be responsible for driving operational excellence, service quality, reliability, compliance and operational risks across Ayvens' transversal Digital & IT services. You will lead global engineering excellence teams and ensure that IT services are delivered efficiently, securely, and in alignment with group standards, while continuously improving performance and customer satisfaction. Your responsibilities will include: Leading Digital & IT Excellence teams (onshore, offshore and outsourced managed services), including QA, Release Management, ITSM, Support, Helpdesk, Compliance & Operational Risks Owning ITSM processes and tooling, including UNITY and Atlassian Driving service quality, SLA performance, and operational efficiency across engineering teams Ensuring operational risk management, audit readiness, and Level of Defense 1 (LOD1) control compliance Defining and executing service delivery and service strategy to enhance quality, reliability, and client satisfaction Establishing KPIs and performance metrics, monitoring results, and implementing continuous improvement initiatives Managing vendors, key stakeholders, and the domain IT budget (RTB / CTB) Ensuring alignment with SG Group ITSM practices and mandatory-to-use tools Collaborating closely with IT, operations, and business stakeholders across geographies Reporting on service performance, risks, and improvement initiatives to senior management Who are we looking for? The ideal candidate has the leadership and interpersonal skills required to manage large, international teams and build strong relationships across multiple departments and locations. Aside from being a seasoned leader in IT operations and service delivery, you bring a strong quality and compliance mindset and a passion for continuous improvement. You will have relevant experience in a similar role, preferably holding a Master's degree in IT or Engineering. You bring 8+ years of experience in IT operations or engineering management. Experience managing international teams (onshore & offshore) is required for any onshore candidate. Proven experience with ITSM frameworks, processes, and tools is essential. Demonstrated experience with budget responsibility (RTB / CTB) is expected. Proven experience leading large-scale IT operations or engineering excellence teams in an international environment Strong background in IT service management, operational excellence, and service delivery (experience within SG environments is a plus) Excellent people management and leadership capabilities, with experience managing managers and diverse teams Strong stakeholder and vendor management skills, with the ability to influence at senior levels Solid experience in performance management, SLA governance, and KPI-driven improvement Strong understanding of operational risk, audit requirements, and compliance frameworks Strategic mindset combined with a hands-on, results-driven approach Fluent in English What do we offer? We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact. Enjoy comprehensive rewards and recognition. We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities. Discover your talent. We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career. Benefit from a healthy, positive work atmosphere. We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work-life balance. Find a shared sense of belonging. We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration. Build a sustainable future. We're conscious of our environment and the societies we're part of and we work together to drive electrification and lead the way to decarbonisation. Make your Move at Ayvens Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry's digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry - so if you're looking for a fulfilling career with positive impact, we'd love to discuss your opportunities with us! Ready to make your move at Ayvens? Join a global leader in sustainable mobility and follow @ayvens , @lifeatayvens ,

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