Support and Configuration Analyst
External
Inetum2 · Bucharest, RomaniaFull-timeRemote3w ago
Business Analysis
Prepare for this interview
EliteAI-generated questions, company research, and talking points tailored to this role
Responsibilities
- Support the upgrade process of MultiCash application (v4 → v5) on client environments
- Investigate and resolve technical tickets/incidents reported by users
- Perform basic technical analysis (software & hardware) to identify root causes of issues
- Communicate with clients to:
- o understand technical requirements
- o explain compatibility constraints (e.g. OS requirements such as Windows versions)
- Ensure proper installation, configuration and functionality of the application
- Collaborate with internal teams to ensure adherence to project timelines
- Document solutions and update internal knowledge base when needed
- Previous experience in technical support / IT support / configuration role
- Technical understanding of software & hardware environments
- Ability to perform rudimentary technical analysis (not business analysis)
- Strong communication skills - ability to interact directly with clients
- Problem-solving mindset and adaptability
- Familiarity with operating systems (e.g. Windows compatibility topics)
- Experience with MultiCash / similar applications is a plus
- Category B driving license - preferred
- Working Conditions
- Remote work setup (team works predominantly from home)
- Occasional on-site presence may be required at the beginning
- Client visits mainly in Bucharest, with limited travel depending on team allocation
- Standard working hours
- Team & Project Contex t
- Team size: ~5 engineers + manager
- Fast-paced environment with ongoing upgrade activities
- Opportunity to work on a critical application roll
Benefits
Full access to foreign language learning platformPersonalized access to tech learning platformsTailored workshops and trainings to sustain your growthMedical subscriptionMeal ticketsMonthly budget to allocate on flexible benefit platformAccess to 7 Card servicesWellbeing activities and gatheringsRemote work optionsFlexible schedule
Additional Information
The Support & Configuration Engineer/Analyst will be involved in the upgrade and ongoing support of the MultiCash Banking Application within a large enterprise environment. The role focuses on supporting the migration process from version 4 to version 5, as well as handling client incidents and technical requests. This position combines technical troubleshooting skills with client-facing communication, ensuring smooth upgrades and proper functioning of the application across client environments.
Your Match
How well this role fits your profile.
Company Intel
What employees say
Worked at Inetum2? Share your experience