Host/ Server Assistant - The Rec Room Deerfoot

Responsibilities

• Cineplex Entertainment, headquartered in Toronto, Ontario, is currently recruiting for the position of Host/ Server Assistant - The Rec Room Deerfoot , reporting to the Service Manager. This position will be based at The Rec Room Deerfoot located at 1180-901 64 Ave NE, Calgary, AB T2E 7P4.
• The Host/Server Assistant performs these customer service duties in a friendly and professional manner at all times, and ensure that the guest has an enjoyable hospitality experience, in the dining room, bar, amusement floor, or Shed area.
• Job Duties:
• Greet guests upon entry and ensure guest are comfortable navigating the dining areas, gaming areas, and other building amenities.
• Receive and record guests' reservations and assign tables.
• Greet guests at entrance of dining room and escort them to tables or other seating areas.
• Maintain familiarity with the composition of all menu items.
• Speak with guests to ensure satisfaction with food and service, and attend to complaints.
• Let Rec Room leadership know about necessary dining room supplies and equipment
• Inspect dining and serving areas and equipment.
• Support and co-ordinate activities of food and beverage servers and other serving staff
• Clean agreed designated areas, in accordance with downtime procedures, morning/evening routines and hygiene requirements.
• Change table linen as required and ensure dirty or damaged linen is counted and exchanged for clean, usable items.
• At all times to be aware of and practice good customer relations, assisting the guest in any way which does not adversely affect other customers.
• Attend to customer complaints satisfactorily.
• Deliver prepared food to guests, ensuring the entire table's food arrives at the same time.
• Monitor food distribution, ensuring that meals have been prepared to the Rec Room standard and the Guest's specification, and is delivered to the correct guest by table and seat number.
• Deliver food items with appropriate condiments when required.
• Return food and drink items if a change or correction is required, and return the newly prepared item to the guest after the necess

Additional Information

City: Calgary

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