Director, Client Technology Partner

Responsibilities

• Client Engagement & Strategic Leadership
• Serve as the primary technology advisor for multiple strategic client accounts
• Build and maintain strong relationships with senior client stakeholders
• Lead executive-level client interactions, including quarterly business reviews, strategy sessions, and roadmap discussions
• Translate complex technical concepts into clear, client-relevant messaging and value propositions
• Act as the "voice of the client" within internal teams to influence priorities and solutions
• Account Strategy & Road mapping:
• Partner with clients to understand their technology landscape, priorities, and long-term roadmap
• Align internal capabilities and solutions to client strategies and upcoming initiatives
• Define and evolve account-level technology strategies that support growth, efficiency, and innovation
• Ensure consistency and reusability of solutions across programs and projects
• Cross-Functional Orchestration:
• Act as the central point of coordination across IT, architecture, operations, commercial, and delivery teams
• Facilitate collaboration across internal and external stakeholders to drive aligned outcomes
• Navigate complex organizational structures to connect teams and remove blockers
• Lead cross-functional discussions to ensure clarity on scope, priorities, and decisions
• Facilitation & Decision Leadership:
• Plan and facilitate structured meetings with clear agendas and objectives
• Drive discussions toward decisions, outcomes, and next steps
• Ensure alignment across stakeholders, including senior leadership
• Maintain focus and momentum across complex, multi-stakeholder environments
• Commercial & Business Support:
• Partner with commercial and contracts teams to support proposals, estimates, and statements of work
• Contribute to client discussions related to scope, solutions, and value
• Support contract negotiations by ensuring alignment between proposed solutions and delivery capabilities
• Identify opportunities for growth, expansion, and new business within existing accounts
• Oversight & Delivery Enablement:
• Maintain visibility across client engagements, including progress, risks, and key dependencies
• Ensure appropriate follow-up on actions, escalations, and open issues
• Guide teams toward solutions without directly managing execution
• Act as an escalation point for complex client or delivery challenges
• Innovation & Continuous Improvement:
• Identify opportunities to improve processes, solutions, and client outcomes
• Promote the use of standardized, scalable solutions where appropriate
• Partner with internal teams to evolve and mature capabilities
• Contribute to thought leadership, solution development, and internal best practices
• People Leadership & Mentorship:
• Provide leadership, mentorship, and direction to Client Technology Partner and related roles
• Support capability development in areas such as client engagement, facilitation, and strategic thinking
• Foster a culture of collaboration, accountability, and continuous improvement
• Serve as a senior escalation point for team members

Requirements

• Core Capabilities
• Strong client-facing communication and executive presence
• Ability to translate complex technical topics into business-friendly language
• Advanced stakeholder management and influencing skills across all levels
• Strong facilitation skills with experience leading large, cross-functional discussions
• Ability to navigate ambiguity and drive alignment in complex environments
• Strategic thinking combined with practical execution focus
• Business & Commercial Acumen
• Understanding of commercial processes, budgeting, and contract development
• Ability to connect solutions to business value and client outcomes
• Experience supporting proposal development and client negotiations
• Technical & Domain Awareness
• Working knowledge of Software Development Life Cycle (SDLC), validation, and testing practices
• Awareness of enterprise systems, data integration, and technology landscapes
• Experience in clinical research, life sciences, or regulated environments (preferred)
• Ability to engage effectively with technical teams without requiring deep hands-on expertise
• Tools & Ways of Working
• Proficiency in Microsoft 365 tools (Outlook, Teams, PowerPoint)
• Experience with collaboration and tracking tools (e.g., Smartsheet, CRM platforms such as Salesforce) preferred
• Experience & Education:
• Bachelor's degree or equivalent experi

Benefits

Additional Information

When our values align, there's no limit to what we can achieve. At Parexel, we all share the same goal - to improve the world's health. From clinical trials to regulatory, consulting, and market access, every clinical development solution we provide is underpinned by something special - a deep conviction in what we do. Each of us, no matter what we do at Parexel, contributes to the development of a therapy that ultimately will benefit a patient. We take our work personally, we do it with empathy and we're committed to making a difference.

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