Senior Manager, Sales Operations - IHFM

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Many structural heart patients suffer from heart failure with limited options. Our Implantable Heart Failure Management (IHFM) team is at the forefront of addressing these unmet patient needs through pioneering technology that enables early, targeted therapeutic intervention. Our innovative solutions are not just transforming patient care but also creating a unique and exciting environment for our team members. It's our driving force to help patients live longer and healthier lives. Join us and be part of our inspiring journey. Drive critical business activities that ensure the planning and execution of key sales and marketing strategies in the field force (sales reps as well as clinical specialists) by developing and executing sales compensation and quota, monitoring daily sales and clinical training performance, developing systems and processes to support field efforts and performing key analyses to drive better management decisions. How you will make an impact: Sales and Clinical Compensation, Field Performance Target Setting (including Quota) and Tracking: Manage the development, design and implementation of compensation plans, clinical case coverage targets, and quota targets for the US sales and clinical team, ensuring alignment with AOP, proper sales motivation and responsible P&L management in collaboration with sales leadership. Responsible for the accuracy of monthly variable compensation analyses and payments to both the US sales and clinical teams. Develop and provide analyses on field performance to sales leadership and HR. Field Organization Effectiveness and Territory Alignment: Using analytics, assesses appropriateness of both sales and clinical resources to support business goals and recommend changes if necessary. Responsible for regular alignments of territories to field personnel to ensure equitable coverage and updating of HR and Finance systems. Sales Performance Tracking and Analytics: In partnership with leadership, define and deliver regular and sales analytics for the business including dashboards, reports and other analyses to provide deep insights into sales performance for better business planning and management decision making. Provide ad hoc analyses and reports to cross functional stakeholders Sales Systems Administrator: Identify customer needs and create roadmap for system and sales supporting tools. Act as a systems lead to create complex automated sales performance, territory management and reporting including CRM (e.g.SalesForce.com), ERP (e.g., JDE), BI tools (e.g., dashboards and reports, QlikView sales dashboards) and other analytics for the field to enable better business decision making. Continuously work with IT to ensure system integrity and accuracy. Contract/Pricing Management: Responsible for developing and maintaining the US pricing and rebate model to ensure correct inputs and payments. Provide timely detailed reporting on net ASP for all accounts to assist in the monthly sales forecast. Provide regular analyses and report to all rebated customers on the basis of rebate. Key business representative working with IT to ensure the correct implementation of the Model N revenue/rebate management system for the business. Responsible for reviewing accuracy with 3rd party auditors during the rebate reconciliation process. Forecasting: Collaborate with cross-functional teams (e.g., Supply Chain, IT, Finance) to forecast supply, demand, top and bottom line financials, and product launches and provide recommendations to leadership Lead and provide guidance to team members on operational initiatives and activities including continuous process improvements Other incidental duties What you will need (Required): Bachelor's Degree in related field, 10 years experience of previous related sales operations, business strategy and/or financial planning experience or equivalent work experience based on Edwards criteria OR Master's Degree or equivalent in related field, 8 years experience of previous related sales operations, business strategy and/or financial planning experience or equivalent work experience based on Edwards criteria Previous field sales experience or equivalent work experience based on Edwards criteria Preferred Other: Certification in related discipline Preferred What else we look for (Preferred): Proven successful project management skills with ability to routinely work on multiple tasks with multiple people Excellent written and verbal communication skills and interpersonal relationship skills including negotiating and relationship management skills with ability to drive achievement of objectives Ability to think holistically and strategically Demonstrated ability to utilize organizational channels, experience and influencing skills to persuade others of the course of action Sound decision making capabilities and the ability to take decision in absence of consensus when necessary Ability to establish foundation of credibility based on integ

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