Director, Accounts Payable & Travel Expense

Responsibilities

• Leadership & Oversight
• Oversee, manage, and develop the AP and T&E teams, cultivating a culture of high performance, service excellence, and integrity.
• Collaborate closely with global and local Intuitive finance teams to harmonize processes and uphold rigorous controls specific to our industry.
• Drive the execution of strategic initiatives to enhance automation, standardization, and scalability of AP and expense reimbursement processes.
• Develop and monitor robust reporting to drive accountability, productivity, and process improvement, including KPIs and SLAs, facilitating swift issue resolution and fostering a mindset of continuous improvement.
• Site Shared Service Center Lead
• Participate in site leadership meetings and cascade information to controlling team managers.
• Set regular meeting cadence and lead and coordinate controlling team leadership meetings.
• Lead coordination of local team trainings and events.
• Lead local performance and compensation cycle for the controlling teams.
• Provide mentorship to all controlling team members.
• Ensure site requirements are adhered to consistently across all controlling teams.
• Perform ad hoc requests at the request of controlling team leadership.
• Process Excellence & Compliance
• Ensure accurate, timely processing of supplier payments and employee expense reimbursements, in accordance with company policy, our SOX controls, and healthcare industry regulations.
• Maintain up-to-date process documentation and serve as the primary liaison for AP and travel expense matters, building strong relationships with commercial, R&D, supply chain, clinical, and legal teams, as well as external vendors and service providers.
• Proactively manage escalations, regulatory audits, and complex issues, maintaining high stakeholder satisfaction and effective communication.
• Transformation & Continuous Improvement
• Drive process improvement projects, including automation technologies (e.g., RPA, ERP enhancements, etc.) related to AP and travel expense reimbursement.
• Champion the adoption and expansion of the capabilities of digital tools (e.g., SAP, Coupa, Xelix, Concur, Appzen, etc.) that elevate data integrity, visibility, accuracy, and compliance across shared service operations.
• Collaborate with our IT and finance transformation teams to implement scalable solutions that increase accuracy and expedite processing by leveraging technology.
• Stakeholder & Relationship Management
• Serve as the primary liaison for AP and travel expense matters, building strong relationships with internal business partners, external vendors, and service providers.
• Proactively manage escalations, regulatory audits, and complex issues, maintaining high stakeholder satisfaction and effective communication.
• Team Development
• Mentor and inspire team managers and team members, promoting career growth and talent development.
• Oversee continual education programs ensuring staff remains current with changes in healthcare reimbursements, finance technologies, and compliance standards.
• Risk Management & Audit
• Uphold a strict control environment aligned with SOX and medical device industry requirements.
• Partner w

Benefits

Additional Information

Opportunity: As a key member of Intuitive's Corporate Controlling Team, the Director, Accounts Payable, Travel & Expense Reimbursement, & Site Shared Service Center Lead is responsible for overseeing and managing the U.S. Accounts Payable (AP) and U.S. and Europe Travel Expense Reimbursement (T&E) functions within the Mexicali shared service center. This high-impact leadership position is pivotal for ensuring operational excellence, process standardization, and the delivery of high-quality service to internal and external stakeholders. The ideal candidate will bring extensive Global Shared Services experience, preferably from a high-performing global shared service organization. The successful candidate must demonstrate exceptional people leadership, communication, process improvement, people development and stakeholder management skills. The Director, AP, T&E, & Site SSC Lead will lead high-performing teams that operate a multi-billion-dollar, high transaction, environment for Intuitive. This leader will partner with key players within multiple Global teams including Sales, Finance, Technology, and Procurement to drive operational excellence for key processes. The successful candidate will also serve as the primary point of contact in the Mexicali office for all of the Corporate Controlling teams. At Intuitive, you will share in a commitment to excellence by collaborating with world- class managers and executive leadership. Finance is about "fueling innovation." We do this by hiring quality individuals with a high level of capacity for growth, integrity, personal accountability, teamwork, excellence, and drive. We are looking for leaders that can take on additional responsibility as they progress in their career, and we are committed to providing an environment that fosters career growth and development.

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