Deputy Vice President, Cross Border & Commercial Enablement

Requirements

• Degree in Business, Operations, Logistics, or related field
• 10+ years in logistics, cross-border e-commerce, or freight ecosystems.
• Strong negotiation capability across international markets.
• Business-level Mandarin proficiency to work with PRC logistics player
• Experience working with PRC logistics players.
• Existing relationships within consolidator ecosystems.
• Exposure to cross-border ecommerce flows.
• Ability to travel for business independently

Additional Information

Job Description Cross Border Product & Network Excellence Product Development & Enhancement: Lead the development and evolution of the Cross Border product portfolio. Network Strategy & Governance: Establish and grow a robust ecosystem of network partners and suppliers to deliver market-competitive speed, cost, and reliability. Negotiate and manage Service Level Agreements (SLAs), ensuring disciplined review cycles. Implement performance scorecards and accountability frameworks for all suppliers. Execute data-driven supplier optimization as required. Service Governance & Competitiveness: Define quantifiable service benchmarks for critical trade lanes. Continuously drive improvements in cost-to-serve and operational delivery performance. Ensure the product offering maintains a competitive edge within key corridors. Process and Systems Enablement Operational Scalability: Develop and implement standardized, scalable workflows and operating frameworks. Cross-Functional Alignment: Enhance coordination and collaboration among Product, Operations (Ops), Business Development (BD), and Customer Experience (CX) teams. Execution Efficiency: Identify and drive system or tool enhancements to boost execution efficiency. Data-Driven Management: Instill a discipline of data-driven product management across the function. Commercial Growth & Go-To-Market Strategy Co-Development: Partner with BD leadership to formulate the commercial Go-To-Market strategy. Monetisation: Define effective pricing and packaging frameworks. Revenue Expansion: Drive Monthly Active User (MAU) growth and expand revenue across all product categories. Targeting: Identify and focus on priority customer segments and vertical plays. Commercial Enablement & Performance Organisational Structure & Clarity: Strengthen the BD organisation by integrating key capabilities: Dedicated Lead Generation function. BD representatives covering Cross Border, Domestic, Supply Chain, and Ad Sales. A Customer Success function focused on customer onboarding support. Role Definition: Establish clear role charters and handoff procedures. Efficiency: Reduce friction and accelerate the time-to-revenue for new customer onboarding. Performance Measurement: Develop comprehensive KPI frameworks for Lead Generation, BD Representatives, Customer Success, and Sales Account Management. Focus on driving growth in revenue, MAU, share-of-wallet, and onboarding velocity. Instill a culture of performance visibility and accountability.

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