Executive - Accountant - O2C

About the role

Executive - Accountant - O2C - - - - - - - - - - - - Is in charge of managing orders, monitoring execution and treating customers' requests to meet service commitment and improve customer satisfaction. Job Description Role and Responsibilities - - Perform cash applications such as payment allocation to AR invoices, Resolve Unallocated Cash_1st and 2nd Levels, Escalate unallocated cash, Direct Debit Rejections, Partial Payments, - Prepare, reconcile & send Daily Interface report. - Preparation of Direct Debit, send Direct Debit advice to clients, process client returns. - Carry out AR/AP Compensations - Carry out Adjustments - Carry out refund to customers - Extend Due dates by creating Debit/Credit note. - Reception & Matching of Payments/Receipts resolution coming from client and counterparts. - Preparing Customer Accounts Reconciliation by comparing Sub ledger & General Ledger - Calculate interest on overdue invoices & send report to credit control. - Generate & sending out Statements of Accounts. Shift timing - 6 PM to 3 AM (US Shift) ****************************************************************************************************** Manage Order & delivery - Captures, records and commits customer orders according to customer needs, agreement and defined service level - Proposes product alternatives in case of phase-out or shortage - If relevant, optimizes, plans and coordinates the delivery with customers and partners Monitor Execution - Handles customer orders portfolio and monitors execution - Liaise with the relevant partners to ensure on-time deliveries and service commitment - Proactively alerts customer in case of any event, delay or failure regarding the service commitment and engages in the search for a solution to the customer - Informs and follows up with customers Manage Request - Captures customer's requests & claims - Analyses and provides issue resolution or appropriate answer - Contacts, follows up and closes the loop with customer - Performs basic root cause analysis and implements corrective actions to eliminate reoccurrences. - Shares recurring problems with the relevant internal partner(s) in order to find solutions Support sales - Seizes opportunity to up-sell and cross-sell in response to Customer orders, requests and portfolio management Apply and improve work methods - Applies standards and procedures (including internal control rules & embargo ....). - Contributes to continuous improvement to enhance work methods and customer satisfaction

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Company Intel

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