Jefe de Servicio a Cliente

About the role

Ensure an adequate level of customer service across Mexico and Central America by managing demand, coordinating logistics processes, and providing timely solutions to customer issues, while designing and improving logistics processes.

Responsibilities

• Manage customer orders, balancing demand vs. logistics and operational capacity
• Coordinate with operations, plant, and sales teams to ensure service fulfillment
• Handle customer claims related to logistics processes
• Maintain continuous communication with customers and internal teams
• Design and implement logistics processes for new customers
• Propose and drive improvements in supply chain processes
• Manage shipping priorities in shortage or special cases
• Support customer onboarding into logistics operations
• Promote continuous improvement and process innovation
• Ensure compliance with safety and environmental standards
• What Success Looks Like
• High customer service levels (on-time delivery, issue resolution, service KPIs)
• Efficient and well-coordinated logistics operations
• Successful implementation of process improvements
• Strong communication and relationships with internal and external stakeholders
• Achievement of service and operational performance metrics
• What You Bring
• Education: Industrial Engineering, Mechanical/Electrical Engineering, International Business, or related field
• Experience: Supply chain, logistics, or distribution
• Demand planning
• Customer service or sales
• Language: Advanced English (≈80%)
• Skills: Customer service orientation
• Decision-making
• Leadership and people management
• Communication and negotiation
• Teamwork and collaboration
• Results-driven mindset and continuous improvement
• About Clarios:
• To All Recruitment Agencies : Clarios does not accept unsolicited agency resumes/CVs. Please do not forward resumes/CVs to our careers email addresses, Clarios employees or any other company location. Clarios is not responsible for any fees related to unsolicited resumes/CVs.
• Equal Employment Opportunity:
• A Note to Job Applicants : please be aware of scams being perpetrated through the Internet and social media platforms. Clarios will never require a job applicant to pay money as part of the application or hiring process.

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