Customer Service Representative - Multilingual

About the role

## Customer Service Representative - Multilingual Friedrichsdorf (near Frankfurt am Main), Germany ## Customer Service Representative - Multilingual (m/f/d) \*\*Location:\*\* Friedrichsdorf (near Frankfurt am Main), Germany - Hybrid, 3 days working on-site \*\*Position Type:\*\* Full-time (6-month contract) \*\*Industry:\*\* Medical Devices / Healthcare \*\*Proposed salary:\*\* 48.000 Euro/year total compensation **About Us** Our client is a global ophthalmic medical technology and pharmaceutical company dedicated to developing micro-invasive devices and sustained-release drug platforms for treating chronic eye diseases. **Position Overview** We are seeking a highly motivated and customer-centric Multilingual Customer Service Representative to join our dynamic team. In this role, you will serve as a vital link between our company, medical professionals, and sales representatives. You will manage all customer service-related activities, ensuring seamless order processing, prompt inquiry resolution, and an exceptional overall experience for our clients across Europe. **Key Responsibilities** Customer Interaction: Deal directly with customers and medical professionals via telephone, email, and electronic portals. Inquiry & Complaint Management: Respond promptly to customer inquiries, resolve complaints efficiently, and evaluate all relevant information to handle product and service requests. Order & Account Management: Process orders, forms, applications, and requests. Set up new customer accounts, perform necessary customer verifications, and manage ongoing account maintenance. Pricing & Logistics: Provide accurate pricing and delivery information, confirm pricing structures, and organize daily workflows to meet strict customer timeframes. Data Integrity: Maintain and update customer databases accurately within our internal systems. Cross-Functional Collaboration: Communicate and coordinate closely with internal departments, including Sales, Logistics, and Finance, to resolve complex issues. Escalation: Direct unresolved issues and specialized requests to the designated internal resource. Ad-Hoc Duties: Perform other related duties and administrative tasks as assigned. **Position Requirements** **Education & Experience:** - High school diploma required; a Bachelor's or Associate degree (AA) is highly preferred. - Experience Tiers: \* High School Diploma + a minimum of 4-6 years of related customer service experience OR Associate Degree (AA) + 2-4 years of related experience OR Bachelor's Degree + 0-2 years of related experience. **Language Skills (Must-Have):** Fluent in German (written and verbal). Fluent in English (written and verbal). Fluent in Spanish (written and verbal). **Knowledge, Skills, and Abilities:** Technical Skills: Strong computer proficiency, including hands-on experience with MS Office (Excel, Word, Outlook, PowerPoint). Experience using a fully integrated manufacturing, inventory, or finance system (e.g., SAP, Oracle) is a major plus. Communication: Exceptional verbal and written communication skills paired with active listening. Problem-Solving: Analytical mindset with a strong ability to evaluate situations and provide swift, accurate solutions. Core Competencies: High attention to detail, strong data collection and order-processing skills, adaptability, and a proactive sense of initiative. Industry Knowledge: Prior experience or knowledge in Ophthalmology or the medical device industry is considered a strong asset. **Sounds interesting?** If you are passionate about healthcare, love working with international clients, and meet the qualifications above, we would love to hear from you! Please submit your CV and a brief cover letter in English outlining your language proficiencies.

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