Senior Associate, Network Analytics

Responsibilities

• Key areas you'll add value
• Lead end-to-end roster operations, including contract accuracy review, payer submission gatekeeping, final submission delivery to Payer Account Management, and ongoing master roster maintenance - ensuring every submission is complete and accurate before it moves forward
• Build and sustain deep expertise across our market practices, provider hierarchies, payer alignments, and contractual nuances; produce network maps, analytics, and insights that inform strategy and support leadership and field teams
• Manage complex Excel-based rosters and maintain accurate network data across Salesforce, SharePoint, and related systems; conduct regular self-audits, enforce version control, and surface data integrity issues before they reach downstream stakeholders
• Partner with Technology and the Senior Manager of Strategic Operations to help bring roster data into Salesforce, contributing to system design discussions, UAT, and build validation with real operational knowledge
• Continuously identify inefficiencies in network operations workflows and lead the redesign and implementation of better processes; document changes, drive adoption, and ensure consistent execution across markets
• Collaborate with Practice Operations and Practice Liaisons to gather roster updates, support new practice onboarding, and ensure data accuracy across platforms; provide flexible operational support as our team grows
• What You Bring
• 3-5 years of experience in consulting, data and analytics, or healthcare operations; a background combining analytical rigor with operational execution is strongly preferred
• Bachelor's degree in business, healthcare administration, or a related field
• Advanced Excel skills - you are comfortable managing large, complex datasets with precision and consistency
• Proficiency in Salesforce or a comparable CRM; experience contributing to system builds or testing is a strong plus
• Strong analytical ability - you can interpret data trends, identify gaps, and translate findings into clear, actionable summaries
• Exceptional attention to detail; you catch errors before they reach others and hold yourself to a high accuracy standard
• Strong organizational and communication skills, written and verbal, with the ability to manage multiple workstreams and proactively engage stakeholders at all levels around complex data
• Preferred experience
• Familiarity with healthcare systems, payer and provider dynamics, and primary care operations
• Experience in a growth-stage or startup environment
• Personal Characteristics
• You listen carefully, ask good questions, and approach your work with the kind of humility that makes you a trusted partner across teams - people know they can rely on you.
• Genuinely curious, you are motivated to become a true expert on our markets, not just to manage the data in front of you - you want to understand the why behind it.
• You are resilient and adaptable, comfortable operating in a fast-paced environment where priorities can shift, and you stay steady and solutions-focused when they do.
• Process-driven with a bias toward action, you do not just fla

Benefits

Additional Information

At Diverge Health we are passionate about improving health access and outcomes for those most in need. We partner with primary care providers to improve the engagement and management of their Medicaid patients, offering independent practices with specialized resources and clinical programs to close gaps in care. Our teams work to address medical, social and behavioral patient needs, lowering healthcare costs and improving patient lives. Guided by our core values of humility, continuous learning and feeling the weight, our team is on a mission to strengthen communities from within, unlocking people's ability to live their healthiest lives. We are looking for a Senior Associate, Network Analytics join our team! In this role, you will serve as the organization's subject matter expert on our provider network - owning the accuracy, integrity, and management of practice and provider data that directly underpins our payer relationships, contract compliance, and network growth. If you are someone who takes real pride in load-bearing work, holds yourself to a high accuracy standard, and is motivated by knowing that what you produce makes downstream operations possible, this role was built for you.

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