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Practice Manager

External
alight logoAlight · Up-noida-candor Techspace Tower 1, IN
Full-timeOn-siteToday
LeadershipRisk ManagementStakeholder Management
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Benefits

Our commitment to InclusionWe celebrate differences and believe in fostering an environment where everyone feels valued, respected, and supported. We know that diverse teams are stronger, more innovative, and more successful.At Alight, we welcome and embrace all individuals, regardless of their background, and are dedicated to creating a culture that enables every employee to thrive. Join us in building a brighter, more inclusive future.As part of this commitment, Alight will ensure that persons with disabilities are provided reasonable accommodations for the hiring process. If reasonable accommodation is needed, please contact alightcareers@alight.com .Equal Opportunity Policy StatementAlight provides reasonable accommodations to the known limitations of otherwise qualified employees and applicants for employment with disabilities and sincerely held religious beliefs, practices and observances, unless doing so would resulHealth insurancePaid time off

Additional Information

Designation- Practice Manager (PM / IC) Key Expectations Own overall performance of the practice and ensure delivery against client, financial, and operational targets. Ensure high-quality, one-time delivery across Operations and Technology for assigned clients. Build and sustain strong client and stakeholder relationships. Drive operational efficiency, productivity, and continuous improvement. Lead, coach, and develop team members to improve performance, engagement, and retention. Proactively manage risks, changes, and escalations to ensure seamless delivery. Required Skills Strong leadership and people management capabilities. Deep domain knowledge in Health & Wealth / Health & Retirement solutions. Strong stakeholder, client, and relationship management skills. Ability to drive decisions using data, metrics, and performance insights. Strong analytical, problem-solving, and communication skills. Experience managing distributed and cross functional teams. Role Description The Practice Manager is a working manager or manager of managers accountable for the overall performance of the practice and its team members. The role owns all aspects of delivery across operations and technology to ensure customer satisfaction and client satisfaction. This includes planning and managing work, empowering teams, monitoring progress, and acting as an escalation point for risks and issues. The incumbent leads client delivery, financial management, change management, risk management, stakeholder management, and quality initiatives. The role also has strong accountability for people and talent management-coaching and developing colleagues, managing performance and pay, improving engagement and retention, and building succession pipelines for key roles. Collaboration with peer managers and shared services is critical to ensure seamless client delivery. Education & Experience Education: Bachelor's degree Minimum 15 years + experience Experience & Eligibility: US Benefits domain and Benefits Administration Prior experience with Alight / Aon / Wipro is an added advantage Health or Retirement Domain experience preferred Prior experience in people management role Our story At Alight, we believe a company's success starts with its people. At our core, we Champion People, help our colleagues Grow with Purpose and true to our name we encourage colleagues to "Be Alight." Learn more at careers.alight.com Alight requires all virtual interviews to be conducted on video.

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