Anaplan Support Analyst / Model Builder

Responsibilities

• Anaplan Platform Support & Operations
• Provide Level 2 and Level 3 support for enterprise Anaplan applications and planning processes.
• Monitor platform health, application performance, scheduled jobs, integrations, and business-critical processes.
• Execute operational activities supporting month-end, quarter-end, forecast, and planning cycles.
• Investigate and resolve production incidents, support tickets, and user-reported issues.
• Perform application health checks and proactively identify risks impacting business operations.
• Ensure platform stability, reliability, and operational excellence.
• Participate in on-call or business-critical support activities as required.
• Integration Monitoring & Data Operations
• Monitor and support Anaplan integrations and automated data pipelines.
• Troubleshoot data load failures, integration errors, reconciliation issues, and process exceptions.
• Partner closely with Data Engineering, Integration, and Analytics teams to investigate and resolve data-related incidents.
• Validate inbound and outbound data flows between Anaplan and enterprise systems.
• Support operational activities involving: CloudWorks
• Anaplan Data Orchestrator (ADO)
• Anaplan Connect
• APIs
• Informatica
• HyperConnect
• Middleware and integration platforms
• Assist in root cause analysis and resolution of recurring integration failures.
• Coordinate integration deployments and testing activities.
• Assist in maintaining integration documentation and operational runbooks.
• Support API-based integrations and troubleshooting connector-related issues working with product vendors as applicable.
• User Access & Platform Administration
• Manage user provisioning, de-provisioning, and security administration.
• Maintain role-based access controls and selective access configurations.
• Support user audits and governance activities.
• Process access requests and ensure compliance with enterprise security policies.
• Assist with tenant administration and platform configuration activities.
• Break Fixes & Minor Enhancements
• Implement approved break fixes and production defect resolutions.
• Perform minor model enhancements, configuration changes, and maintenance activities.
• Update: Modules
• Dashboards
• UX Pages
• Actions
• Imports
• Processes
• Reports
• Support testing, validation, and deployment of small enhancements.
• Participate in User Acceptance Testing (UAT) and production releases.
• Model Building & Continuous Improvement
• Support development and enhancement of Anaplan models following PLANS and DISCO best practices.
• Assist Solution Architects and Lead Model Builders with implementation activities.
• Recommend opportunities for process optimization and model performance improvements.
• Contribute to model documentation, technical specifications, and knowledge repositories.
• Continuously improve support processes, operational procedures, and platform efficiency.
• AI & Productivity Enablement
• Demonstrate an AI-first mindset when performing daily operational and development activities.
• Utilize AI tools such as ChatGPT, Copilot, Gemini, or similar technologies to improve: Documentation
• Troubleshooting
• Knowledge management
• Test case generation
• Root cause analysis
• Process optimization
• Identify opportunities to automate repetitive operational tasks.
• Contribute ideas for leveraging AI and automation within the Anaplan ecosystem.
• Stay informed about emerging AI technologies and enterprise productivity tools.
• Incident Management & Service Excellence
• Manage support requests and incidents within established SLA commitments.
• Provide timely communication and status updates to stakeholders.
• Participate in incident reviews and root cause analysis sessions.
• Develop preventive solutions to reduce recurring production issues.
• Maintain support documentation, knowledge articles, and operational procedures.
• Contribute to continuous service improvement initiatives.
• Required Qualifications
• Bachelor's degree in Computer Science, Information Systems, Engineering, Finance, Business Analytics, or a related field.
• 2-5 years of experience supporting enterprise applications, Anaplan platforms, or business planning systems.
• Anaplan Professional Solution Architect / Level 3 Model Builder Certifications or equivalent practical experience.
• Experience supporting production applications and business-critical processes.
• Strong understanding of: Anaplan modeling concepts
• Data integrations
• Platform administration
• User security and access management
• Incident management processes
• Experience working with integration technologies and APIs.
• Strong analytical and troubleshooting capabilities.
• Excellent verbal and written communication skills.
• Ability to work independently and manage multiple priorities.

Requirements

• Anaplan Certified Model Builder (Level 2/Level 3 preferred).
• Experience with: CloudWorks
• Anaplan Data Orchestrator (ADO)
• Workflow
• Polaris
• Anaplan Connect
• HyperConnect
• Informatica
• REST APIs
• Exposure to Google Cloud Platform, Big Query or similar cloud technologies.
• Basi

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