CX Insights and Journey Analyst
External
Contact Energy · Wellington, Greater WellingtonFull-timeOn-site5d ago
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About the role
Job Description Te Whiwhinga mahi | The Opportunity This is a role for someone who wants to be close to Contact customers' real experiences, bringing insight into the moments that matter and helping teams improve them. In this role, you will: Drive customer research and insight work that supports better journeys and experiences, drawing on research, behavioural data, feedback and journey insights Translate insights into clear priorities and practical recommendations that improve experiences and...
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