Customer Service Lead [ Mandarin Required ]

About the role

The School Advisor and Coordinator represents the image of Think Academy - responsible for welcoming new families, guiding them through program options, and ensuring that both new and existing students enjoy a positive, supportive experience at the campus. This role combines front-desk professionalism, parent communication, and enrollment conversion.

Responsibilities

• Enrollment & Consultation
• Greet and consult with walk-in or online parents to understand student needs.
• Present Think Academy programs and recommend appropriate classes or learning paths.
• Support placement tests and trial classes, and guide parents through the enrollment process.
• Follow up with potential families to maximize conversion and ensure a smooth onboarding experience.
• Front Desk & Parent Communication
• Serve as the first point of contact for parents and visitors - in person, by phone, and via email.
• Handle class scheduling, student check-in/out, and inquiries with warmth and efficiency.
• Maintain a welcoming, organized, and professional front-desk environment.
• Coordinate with teachers and operations teams to resolve classroom or scheduling issues.
• Operations & Team Collaboration
• Assist with campus events, workshops, and open houses.
• Collaborate with marketing and academic teams to ensure consistent service and smooth workflow.

Requirements

• Bachelor's degree preferred; education, communication, or customer service background a plus.
• Bilingual in English and Mandarin preferred.
• Excellent interpersonal and communication skills - friendly, patient, and solution-oriented.
• Organized and detail-minded, able to multitask in a fast-paced environment.
• Passionate about education and providing great parent and student experiences.
• Why Join Think Academy
• Meaningful work that impacts students' academic growth.
• Supportive, collaborative, and growth-oriented team environment.
• Career development opportunities in education operations and management.

Additional Information

School Learning Consultant and Coordinator [Mandarin Required] Location: San Jose, CA Type : Full-Time | 40 hrs/week (Wednesday-Sunday) Compensation: $20-$28/hour + performance-based commission , targeted $50K-$74K/year Start Date : May 2026

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