Customer Service Representative

About the role

Heidelberg Materials is one of the world's largest suppliers of building materials. Heidelberg Materials North America operates over 450 locations across the U.S. and Canada with approximately 9,000 employees.

Responsibilities

• This position is responsible for all aspects of customer service; receiving and processing orders, direct communication with truck drivers and customers, follow up and problem solve orders when necessary, and provide efficient and professional service to drivers and customers.
• Provide exceptional customer and driver support by processing orders, answering inquiries, and resolving issues promptly.
• Manage high‑volume calls and communications with truck drivers and plant personnel across 12 scale locations.
• Issue accurate tickets, maintain organized transaction records, and process overweight permits daily.
• Enter customer and job data into JWS and coordinate deliveries with freight carriers for efficiency.
• Communicate order confirmations, status updates, and ensure timely, accurate order processing.
• Provide after‑hours or early‑morning shift coverage as needed, including during inclement weather.
• Shift Hours: Monday - Friday 9:00 AM - 5:00 PM and rotational Saturdays 6:00AM - 12:00PM. Ability to work 4:00AM - 12:00PM shift as needed for vacation coverage.
• What Are We Looking For
• Strong communication and interpersonal skills with a customer-first mindset.
• Ability to manage multiple tasks in a fast-paced environment.
• Proficiency in using business systems and tools to support customer service functions.
• Demonstrated problem-solving capabilities and attention to detail.
• Commitment to teamwork, reliability, and continuous improvement.
• Experience and Skills
• Bilingual in Spanish required; customer service and sales experience preferred.
• Strong communication skills and professional telephone etiquette.
• Proficiency in Windows-based programs, JWS, and SAP systems.
• Knowledge of aggregates or construction materials helpful.
• High school diploma or equivalent; college degree or additional training preferred.
• Work Environment
• This role is based in an office setting within an aggregates operation. It may require occasional visits to plant or site locations. The environment is collaborative, fast-paced, and focused on delivering exceptional service to our customers.
• Physical Demands of the Job
• Ability to sit or stand for extended periods while working at a computer or desk.
• Occasional walking on uneven surfaces during site visits.
• May require lifting or carrying office supplies or small packages (up to 25 lbs).
• Use of standard office equipment such as computers, phones, and printers.
• Visual and auditory ability to respond to customer inquiries and communicate effectively.

Benefits

Additional Information

Line of Business: Service & Support Pay Range: $46,880.00 - $57,820.00

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