Delivery Manager, Self-Service

About the role

Xsolla is evolving its partner platform to support a growing portfolio of audience-specific products and experiences. This initiative is actively expanding, with new products and their dedicated entry points launching in phases throughout the year. We are looking for a Delivery Manager to drive execution of this program and, once products go live, to own the operational coordination that keeps them running smoothly. This is a two-phase role. In the build phase, you will coordinate delivery across Product, Engineering, Design, and Marketing to ship on schedule. Post-launch, you will run the operational backbone that connects each product to the teams supporting it. Reporting to the Business Accounts lead, this is a high-trust, high-visibility role at the center of one of Xsolla's core platform initiatives.

Responsibilities

• Delivery & Launch Coordination
• Own the delivery plan and timeline for the program rollout across an expanding set of products and their landing experiences;
• Maintain a current dependency map across Product, Engineering, Design, and Marketing; identify and escalate risks and blockers before they affect delivery;
• Coordinate cross-functional launch readiness for each new product release;
• Track progress in Jira and keep delivery status accurate and current;
• Stakeholder Communication & Meetings
• Prepare and run recurring program meetings - distribute agendas in advance, capture action items, and follow them through to completion;
• Publish a regular status update covering progress, upcoming launches, and active blockers;
• Act as the primary point of contact for coordination questions across teams;
• Maintain Confluence documentation for processes, decision logs, and launch playbooks;
• Operational Coordination
• Design and operate the collaboration framework connecting launched products with partner departments (Marketing, DevRel, Support, Product, Engineering) - intake, SLAs, escalation paths;
• Operate the request intake and tracking system - receive needs, route to owners, monitor progress;
• Run regular syncs with key contacts across departments and resolve or escalate blockers;
• Build and maintain operational playbooks so the model scales cleanly as the portfolio grows;
• Insights & Feedback Loop
• Capture feedback from product teams and product owners, route actionable items, and close the loop;
• Synthesize recurring themes into input for product prioritization;
• Track delivery and operational metrics and surface friction across the partner journey.

Requirements

• 3+ years of program, project, or delivery management experience in a technology or platform organization;
• Demonstrated experience managing cross-team dependencies and stakeholder communication in a multi-team or multi-product environment;
• Proficiency with Jira and Confluence for tracking, reporting, and documentation;
• Strong written and verbal communication, with experience producing status updates, meeting materials, and operational documentation;
• Ability to work independently, manage competing priorities, and proactively identify and escalate issues;
• Track record of establishing and improving operational processes;
• Fluent English.
• Background in gaming, digital commerce, or platform-as-a-service environments;
• Experience launching products or platforms from zero to one;
• Familiarity with B2B SaaS, customer success, or partner-facing programs;
• Experience working with distributed, async-first teams across multiple timezones.

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