Client Services Collateral Administration and Account Reconciliation (ART) Supervisor

About the role

Inside the Role The Collateral Administration and ART Supervisor is responsible for strategizing and leading the DTFS Title and ART Analysts to provide first-class service to our small business, national, specialty equipment, fleet, and brand partners for the U.S. and Canada. This position will be responsible for providing oversight of the manual posting effort for a daily average of $26M dollars of incoming receivables and ensure DTFS' security interest is perfected in an average of 130,000 assets, both in Canada and the U.S. The Collateral and ART Supervisor will serve as lead interface for on demand support of leadership in Accounting, Lockbox, Fleet Services, Fleet Workout, Lease Maturities, Loss Recovery, Resolutions, Funding, Sales, Titles, ALFA Operational Support Team, NASC, and DIAA. The role will serve as lead interface to key dealer partners affiliated with the F&I Council and larger Fleet customers with specific inquiries relative to account termination processing and title receipt and releases. The Collateral and ART Supervisor will conduct regular interface with title vendor, Vitu CMS in support of title release processing and interface with Lockbox/HSBC in support of bank transmissions. Posting Information We provide a scheduled posting end date to assist our candidates with their application planning. While this date reflects our latest plans, it is subject to change, and postings may be extended or removed earlier than expected. We Take Care of Our Team Provide comprehensive oversight to all title administration functions to guarantee DTFS' security interest in all financed assets, including state to state transfers, duplicate title requests, title corrections, and releases. Implement risk mitigation strategies to prevent non-perfection and ensure compliance with state/federal/provincial regulations. This includes workflow design, staffing, scheduling, and assigning workload, as necessary. Identify opportunities for improvement in processes and services and collaborate with business partners across the organization to drive strategic changes forward. Process titles for repossessed assets promptly to reduce the duration assets remain in inventory and mitigate potential losses. Drive the renovation and continuous improvement of title/security interest/PPSA processing. Identify and implement best practices to streamline operations and enhance efficiency. Represent team and department interests in applicable strategic initiatives. Provide oversight of accurately posting average of $26M incoming daily receipts from portfolio system. Review total outstanding receipts in General Suspense in excess of $40M to ensure escalation and alert has occurred timely pursuant to legal requirements. Close collaboration with Fleet, Collections, Fleet Workout, Operational Support Team, Lease Maturities, NASC, and Funding. Provide oversight to ensure proper diligence is made in verifying limits of authority across all operations locations for all incoming refund cases and waiver requests. Ensure all payment applications, account terminations, refunds, reconciliation items, and payment gaps are processed accurately and in a timely manner. Administer all aspects of personnel management including talent selection, training, communication of expectations, coaching and developing employees; monitoring, appraising, reviewing job performance, and administration of any necessary disciplinary actions. Collaborate with management teams in NASC and the U.S. to establish strategies for meeting operational goals and use KPIs to monitor performance. Address escalated issues and provide resolution guidance. Identify and communicate risks to the leadership team, developing remediation plans as needed. Share key performance information with the leadership team and ensure compliance with policies, procedures, and regulatory/provincial requirements. Ensure all ICS Controls are evaluated regularly, and processes meet control requirements for the NASC and U.S. offices. Lead the team in delivering exceptional service to internal and external customers. Manage daily operations, schedules, and performance objectives. Monitor work quality to ensure adherence to standard operating procedures and drive continuous improvement in customer and dealer satisfaction scores. Support RISE initiatives through transition of processes to the NASC team for both U.S. and Canada. Key contributor to Title Insourcing evaluation.. Knowledge You Should Bring High School Diploma or GED 2+ years of previous Leadership Experience Decision Making Skills Ability to manage escalations and complex business problems. Ability to collaborate with various teams and stakeholders Excellent communication and interpersonal skills Conflict Mediation Ability to analyze data, interpret statistical information, and forecast outcomes Where We Work This position is open to applicants who can work in (or relocate to) the following location(s)- Charlotte, NC US, Fort Mill, SC

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