Sr Advisory Solution Consultant, Public Sector Singapore

About the role

As an Advisory Solution Consultant within the Singapore Public Sector te am, you will be a trusted technology advisor to Singapore government agencies, partnering with Account Executives to drive strategic opportunities from discovery through technical win. You bring deep platform expertise, strong executive presence, and the ability to translate complex government challenges into compelling ServiceNow solutions.

Responsibilities

• Technical Solutioning & Pre-Sales
• Lead end-to-end solution consulting engagements across discovery, technical validation, and proof-of-concept (PoC/PoV) phases for Singapore government agency accounts
• Design and deliver tailored demonstrations and PoC environments that map to agency-specific outcomes and technical requirements
• Develop solution architectures aligned to ServiceNow platform capabilities - including ITSM, HRSD, App Engine, AI/Now Assist, and workflow automation - within Singapore public sector compliance boundaries
• Customer Engagement
• Engage confidently at CIO, Deputy Secretary, business and technical team levels within government agencies
• Act as the primary technical point of contact throughout the sales cycle, building trusted relationships across both IT and business stakeholders
• Navigate Singapore public sector procurement, and compliance requirements with confidence
• Team & Community
• Contribute to team capability-building - knowledge sharing, demo asset development, PoC playbook refinement
• Collaborate with regional SC specialists and cross-functional teams
• Strategic Contribution
• Shape account strategies in partnership with AEs - including whitespace identification, technical win criteria, and SC coverage planning
• Provide technical input to Singapore GTM plays
• Represent ServiceNow at public sector industry events, executive briefings, and technical forums

Requirements

• 8-12 years of enterprise technology experience, with at least 4-5 years in a pre-sales or solution consulting role
• Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry.
• Demonstrated experience working with Singapore government agencies (e.g. MOH, MOE, MOM, HDB, Govtech, HTX, DSTA, Synapxe, NEA, or similar)
• Strong understanding of Singapore public sector IT landscape - IM8 policy, GCC/GCC+, whole-of-government platforms, and procurement frameworks
• Platform & Technical Skills
• Hands-on proficiency with the ServiceNow platform preferred
• Experience architecting solutions for complex, regulated environments
• Ability to independently build and configure PoC environments and demo instances
• Competencies
• Strong executive communication and presentation skills - able to hold a room at C-suite level
• Structured problem-solving with ability to connect business pain to platform outcomes
• Self-directed and able to manage multiple concurrent engagements with minimal oversight
• ServiceNow Certified System Administrator (CSA) required; one or more Certified Implementation Specialist (CIS) certifications preferred
• Experience with AI-powered workflow platforms or AI governance discussions in regulated sectors
• Familiarity with ServiceNow's PoC/PoV methodology and SC engagement frameworks
• Why This Role
• You'll join a high-performing, tight-knit SC team operating at the forefront of digital government transformation in Singapore. You'll have senior-level exposure, real ownership of strategic accounts, and the opportunity to shape how ServiceNow shows up across the Singapore public sector.
• Work Personas
• Equal Opportunity Employer
• Accommodations
• Export C

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