Product Manager (Finance & Support Automation)

About the role

Are you a technically proficient Product Manager with a fintech background and a passion for building financial systems and automating support at scale? As a Product Manager at Workwize, you will own a greenfield opportunity: building the foundation for how Workwize handles billing, invoicing, and financial operations end-to-end. Alongside that, you will lead how we automate customer support, working with tools like Zendesk and Forethought to reduce manual effort and scale support quality without scaling headcount. You will work with our software and operations team to ship products fast in our B2B SaaS environment. This is a deeply technical role that requires comfort with complex, cross-functional problem spaces. You will be responsible for setting out the product vision, creating an incredible customer experience, and driving revenue impact across finance and support automation. If you excel at building from scratch, working closely with Engineers, and shipping high-impact features fast, this role is made for you.

Responsibilities

• Product Vision & Strategy
• Define and execute a product vision for Workwize's billing, invoicing, and financial operations stack, building the foundation from the ground up.
• Own the roadmap for support automation, prioritizing features that reduce manual effort and improve resolution quality at scale.
• Collaboration & Stakeholder Management
• Partner with Engineers, Finance, and Operations team members in a cross-functional team to align on solutions that improve both customer experience and operational efficiency.
• Regularly update stakeholders, including leadership, on product plans, progress, and outcomes.
• Data-Driven Decision Making
• Use data and KPIs to identify inefficiencies in financial workflows and support operations, guide feature prioritization, and track product performance.
• Speed & Impact
• You have a bias for action.
• You look at making the right trade-offs between impact and effort to get to a high-impact launch.
• Customer Feedback Integration
• Continuously gather and incorporate feedback from internal teams and clients to ensure product updates meet operational goals and customer needs, particularly around billing accuracy and support experience.
• Required Skills & Qualifications
• 5 to 7+ years Product Management experience in B2B, ideally SaaS and/or platform-heavy products.
• Fintech background or strong experience with billing, invoicing, or financial systems is highly preferred.
• Familiarity with support automation tools (e.g., Zendesk, Forethought, Intercom) is a strong plus.
• Strong product judgment: you consistently make good tradeoffs and simplify complexity.
• Proven ability to influence and align cross-functional teams to deliver outcomes.
• Data-first mindset: strong analytical skills and comfort owning KPIs and decision-making.
• Hands-on, high-ownership operator: you take initiative, unblock teams, and ship.
• Workwize Offers
• Flexible hybrid work environment.
• Top-notch tools and equipment provided.
• Vibrant, entrepreneurial culture with opportunities for growth.
• Off-sites and multi-yearly team bonding events.
• Team lunches and surprise events to keep things fun.
• Pension scheme.
• The chance to build financial infrastructure and support automation from the ground up, shaping a critical pillar of the product.
• Classpass corporate membership.
• Our Team
• We are looking forward to meeting you and discovering if there is a match with the Workwize team!

Benefits

Additional Information

At Workwize, we're helping IT teams to easily equip their remote and global teams with all necessary IT equipment. Our automated SaaS platform simplifies hardware deployment, management, and retrieval with fast, reliable deliveries in 100+ countries. With 50.000 users and 120.000 devices under management, we're solving hybrid work challenges like laptop deliveries, returns and equipment tracking, allowing IT teams to focus less on manual hassles and more on strategic initiatives. Join our team to help shape the future of global collaboration. At Workwize, your work will make a real impact in building smarter, more connected workplaces worldwide. LinkedIn has also recognised Workwize as one of the Top 10 Startups for 2025 in the Netherlands!

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