F&B Cocktail Server

Requirements

• Minimum 12 months in customer service / guestcontact roles, preferably in a hospitality organization
• Other Prerequisites
• Meet the legal age to handle alcohol for workpurposes
• F&B Knowledge
• Beverage experience is an advantage
• Info Genesis Proficient is an advantage

Additional Information

Job Responsibilities Maintain complete knowledge of: - All menu items available in the bar - All liquor brands, beers, and non-alcoholic selectionsavailable in the bar - Every wine/champagne by the glass and major wines on thewine list - Designated glassware and garnishes for drinks - Out of stock items - Bar layout, station layout, hours of operation - Imputing of items in the Info Genesis system - Daily arrival / departure, VIPs - Be aware of in-house group activities, locations and times - Correct maintenance and use of equipment - All department policies / service procedures - Initiates and engages in conversation with allguests in a professional and friendly manner. - Acts as an ambassador of the venue, marketingthe outlet and all products offered to the targeted customer base. - Provide bottle service and participate in bottlerituals. - Attend line-ups with other staff and review allinformation pertinent to the day's business. - Check own grooming and attire standard. - Meet with Head Bartenders or Manager to reviewdaily specials and out of stock items. Ensure that other members of the staffare aware of such changes. - Communicate closely with Head Bartenders andbartenders to ensure quality service is achieved. - Assist other service attendants wheneverpossible. - Perform work and side duties in accordance withdepartmental procedures. - Maintain storage areas with proper supplies,organization, and cleanliness. Rectify any cleanliness/organizationdeficiencies as requested by superiors. - Replenish par levels for supplies and equipment.Complete requisitions to replenish shortages or additional items needed for theanticipated business. - Upsell to guests whenever possible. - Collection of empty glassware. - Prepare special items for events in accordancewith superior's requests. - Attend meal breaks as assigned. - Prepare workstations & pantries, ensuringcompliance to departmental standards. - Ensure that all materials, equipment are incomplete readiness for service in accordance to business needs. - Ensuring that all procedures are carried out todepartmental standards. - Participate and contribute in all designatedmeetings and training sessions. - Daily check and cleaning of work areas ensuringcompliance with standards of cleanliness and order. Report any defects toManager on Duty. - Anticipate, acknowledge and respond promptly toguests requests at all times. - Be familiar with all operation services/featuresand local attractions/activities to respond accurately to any guest inquiry. - Report guest opportunities to Superiorsfollowing the instant pacification procedures and ensuring guest satisfaction.Advise of the problem and if unable to solve the problem, ask for superior'sassistance. - Anticipate, acknowledge and respond promptly toguests requests at all times. - Be aware of guest reactions and communicate withsuperior and other service staff to ensure guest satisfaction. - Maintain cleanliness and working conditions ofdepartmental equipment, supplies, and work areas. - Answer outlet telephone within 3 rings, usingcorrect salutations and telephone etiquette. - Ensure all assigned closing duties are completedbefore signing out. - Take part in formal training programs. - Provide feedback of any problems to theSuperior. - Work to be part of a cooperative workingclimate, maximizing productivity and employee morale. - Report to Manager on Duty work orders formaintenance and repairs to be submitted to Manager. - Review status of assignments and any follow-upactions with Manager on Duty. - Successful completion of thetraining/certification processes. - Collect & Analyze Guest Preferences andComment Cards. Job Requirements Education & Certification - Minimum Secondary school education

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